Agency Snapshot: General Services Administration

The General Services Administration has a workforce of 12,768 employees and hired 444 employees in the third quarter of Fiscal Year 2011. Like other agencies, the General Services Administration is streamlining and improving the end-to-end hiring process to create a better experience for applicants, managers, and human resources specialists. The agency is also working to create appropriate training opportunities, promote work-life balance tools, provide appropriate benefits, and recognize excellent performance for its workforce. This website shows the different initiatives underway and progress being made in pursuit of the government-wide human resources agenda.

CHCO
Anthony E. Costa

Key Initiatives

To achieve its mission the government must ensure that it is able to find and hire the best talent possible. We have terrific people in the Federal government. However we often miss out on talented individuals because the application and hiring process is so cumbersome and slow that people do not choose to apply for positions or they find other jobs before the hiring process is complete. The Administration has put speeding up and improving the hiring process to attract top talent high on its performance agenda in order to address this issue.

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Attracting people to government service is only the beginning – agencies also must treat employees well in order to engage and retain talented individuals. To that end, agencies are continuing to work on promoting a healthy work-life balance and creating development opportunities to engage the workforce, improve employee well-being, and increase government performance. GSA also recognizes that engaged employees are productive employees and periodically seeks employee feedback.  GSA has consistently ranked among the top ten Best Places to Work in the Federal Government.  These rankings are based on an annual Governmentwide employee survey administered by the Office of Personnel Management.  The Partnership for Public Service and the American University Institute for  the Study of Public Policy Implementation uses the results from this survey to determine agency rankings.  GSA managers use the results from the survey to assess employee perceptions about working for GSA as well as pinpoint areas where further attention is needed.

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We also must create a culture where employees strive to excel at performing their responsibilities. Agencies are working to create a culture where employees want to be, and can be, as effective as possible serving the public each and every day.

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