Providing More Efficient Services To Other Agencies
Our Franchise Services program provides superior reimbursable administrative and information technology services to a wide variety of federal agencies that look to us to support their needs reliably and cost effectively. We value the trust our customers place in us and this drives our goals for excellence in all aspects of our business.
We currently offer administrative services in the areas of financial accounting, travel and relocation services, the full range of human resource services, procurement, and investment accounting.
Noteworthy in the administrative arena is our designation by the Office of Management and Budget as a Financial Management Line of Business Shared Service Provider. We also have earned, in partnership with Treasury’s HR Connect Program Office, the designation as one of five Human Resource Line of Business Providers.
In the area of information technology, we offer application development and hosting, website development, Internet services, network maintenance, security consulting, and encryption services. In July 2006, Treasury was certified as a Shared Service Provider for Public Key Infrastructure (PKI) services.
Since that time, this unique and technically challenging business line has grown to the point where we now provide services to 40 percent of the federal civilian market. Many important agencies depend on us for this critical function, including all of Treasury, the National Aeronautics and Space Administration, the Social Security Administration, and the Department of Homeland Security.
Across our franchise business lines, we currently serve more than 70 customer agencies, more than two-thirds of which are non-Treasury organizations. We are committed to growing our franchise businesses, at a pace that also allows us to maintain our high standards for delivering quality customer service.
Our strategies for the Franchise Services program are:
- Provide the best value in the federal government for administrative and information technology services.
- Champion standardization efforts and best practices to strengthen shared services.
- Guarantee the highest level of compliance to promote customer confidence and service reliability.
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