NCS | Wireless Priority Service (WPS)

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Welcome to the Wireless Priority Service (WPS) Website!

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During emergencies cellular networks can experience congestion due to increased call volumes and/or damage to network facilities, severely curtailing the ability of national security and emergency preparedness (NS/EP) personnel to make emergency calls. With an increasing number of NS/EP personnel relying on cell phones while performing their emergency duties, the NCS developed Wireless Priority Service to provide priority for emergency calls made from cellular telephones.

Key Federal, State, local, and tribal government, and critical infrastructure personnel are eligible for Wireless Priority Service. Typical users are responsible for the command and control functions critical to management of and response to national security and emergency situations. Wireless Priority Service is an easy-to-use, add-on feature subscribed on a per-cell phone basis; no special phones are required.

Wireless Priority Service is implemented as software enhancements to cellular networks, and is being deployed by cellular service providers in their coverage areas throughout the United States.

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For complete Wireless Priority Service program information including how to request service, select Program Info on the left-side menu.

The NCS also provides the Government Emergency Telecommunications Service (GETS), which is implemented as a priority calling card. For information on GETS go to the GETS Home Page.

Many organizations have an established Point of Contact (POC) for administering GETS and WPS. If you are part of a Federal, state, local, tribal, or industry organization and are unsure if there is an existing POC, please complete the Assistance Locating a Point of Contact (POC) form. The Priority Telecommunications Service Center will contact you within five business days.

For assistance and information on all NCS Priority Telecommunications programs contact the Priority Telecommunications Service Center toll free at 866-627-2255 (DC metro area, please use 703-676-2255) or gwids@saic.com

Questions or comments concerning this site? Please contact the webmaster.