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U.S. Office of Personnel Management

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Nationwide Testing Our Services

Pre-Testing Support
Services	Description	Benefit
Customized Test Development and Validation	OPM Industrial Organizational Psychologists	Gain access to "best-in-class" expertise: Your agency's customized exams are developed and validated by the same experts who develop and validate OPM-approved exams
Scalable Contact Center	Customized Web Registration Applicant Scheduling/Rescheduling Increased test show rates through applicant reminders and notifications Assists applicants with questions and paperwork	Ability to support hiring surges Services span multiple time zones Staffed with highly qualified federal personnel
Test Storage and Distribution	Secure test storage and distribution Impeccable record of timely and secure test material delivery	Centrally located for quick deliveries around the country Test integrity assured by rigorous quality control processes

Assessment Support Services
Services	Description	Benefit
Logistical Support	Low- or no-cost ID of test sites Candidate identification and escort Special accommodation processing FAQ development	Locally-based test administrators save on travel expenses Added hiring support offloads agency resources to engage in more critical functions
On-boarding Administrative Support	Scheduling Fingerprinting Photographing Administering diagnostic tests for vision, hearing, etc Interview support	Experienced federal employees can meet your agency's unique needs Takes advantage of OPM scheduling systems, and national call center that services all U.S. time zones Allow agency resources to engage in more critical functions

Test Administration
Services	Description	Benefit
Custom and Off-the-Shelf tests	Administration of agency-developed tests Administration of: Administrative Careers With America (ACWA) exam Wage Grade Performance Potential Assessment (formerly the Apprentice Exam) Law Enforcement Exam (in development)	OPM-approved and validated exams for specific positions Cost-effective screening method that avoids legal challenges Objective test administration, improved candidate quality
Proctored E-testing	Proctored computer e-testing built on commercially-available software 500+Test Administrators located across the U.S. and territories	Flexible solutions tailored to meet your unique needs Test results available for immediate delivery Increased exam security
Proctored Paper and Pencil Testing	Leading provider of proctored pencil and paper exams 500+Test Administrators located across the U.S. and territories Database of low-cost or no-cost testing facilities	A cost-effective solution for high-volume recruitment needs Expertise in critical/security positions End-to-end support, from identification of low- to no-cost test sites to materials distribution and scoring Increased exam security

Post-Testing Support
Services	Description	Benefit
Test Scoring and Analysis	Accurate, secure test scoring Post-test proactive review includes tagging questions that may be subject to appeal and suggesting test improvements	End-to-end solution for testing needs Results within 24 hours for e-testing Results within 3 business days for paper and pencil testing
Test Score Uploading	Automatic, seamless uploading of scores to USA Staffing or your agency's staffing management system	Creates efficiencies Reduces potential for error Supports OPM's 80-day hiring initiative by providing hiring personnel with on-demand test results