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Health care practitioners, emergency medical personnel and nursing staff require access to reliable communications during emergencies. The reliance of hospitals and other healthcare facilities on the communications infrastructure to deliver quality health care and disseminate information during emergencies underscores the critical importance of having robust, redundant, and interoperable communications systems in place.
Best Practices
- 7/11/2008
- EMS Pandemic Influenza Guidelines for Statewide Adoption
- 9/23/2008
- National Governors Association (NGA) Center for Best Practices: Pandemic Preparedness in the States; An Assessment of Progress and Opportunity
- 6/12/2008
- National Interoperability Field Operations Guide (NIFOG)
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC), Report to the President on Emergency Communications and Interoperability
- 9/2/2009
- ATIS Pandemic Checklist (2009)
- 7/31/2008
- Pandemic Flu Action School Kit, Contra Costa County, California
- 7/31/2008
- Pandemic Flu Kit for Child Care Providers, Contra Costa, California
- 7/11/2008
- Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPS)
- 4/3/2008
- Primer on Redundant Communications
- 5/9/2008
- Recommendations for Improving 9-1-1 Call Center Operations
- 4/3/2008
- When They Can't Talk Lives are Lost
- 4/3/2008
- Why Can't We Talk - National Task Force on Interoperability
- 4/3/2008
- Wireless Communications in Public Safety
Case Studies / Lessons Learned
- 2/22/2010
- Digital Nation: 21st Century America's Progress Toward Universal Broaband Internet Access
- 4/7/2010
- Emergency Communications During Hurricane Ike: A PSHSB Case Study on Harris County Regional Radio System
- 7/29/2008
- Emergency Communication and Information Issues in Terrorist Events Involving Radioactive Materials
- 4/29/2008
- The Federal Response to Hurricane Katrina: Lessons Learned
- 4/3/2008
- Katrina Panel Report and Recommendations
- 10/19/2009
- Observations on the evacuation of vulnerable populations due to hurricanes and other disasters
- 4/3/2008
- Report to Congress: Joint Advisory Committee on Communications Capabilities of Emergency Medical and Public Health Facilities
- 4/25/2008
- Report to Congress: Vulnerability Assessment and Feasibility of Creating a Back-Up Emergency Communications System
Communication Plans
- 7/1/2009
- Caribou County's Interoperable Emergency Communications Plan
- 4/3/2008
- Detroit Receiving Hospital Emergency Management Plan
- 4/3/2008
- East Jefferson General Hospital (Metarie, Louisiana) Emergency Communication Plan
- 9/8/2010
- Florida Department of Management Services
- 12/5/2008
- Indiana State Department of Health: Crisis Communications Plan
- 8/11/2010
- Massachusetts Emergency Medical Services Radio Communications Plan (2010)
- 8/17/2010
- Minnesota Emergency Medical Services Board
- 8/17/2010
- Minnesota Emergency Medical Services (EMS) Radio Communications Plan
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) Fact Sheet (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) FAQs (2008)
- 8/19/2010
- Washington State Department of Health
- 8/12/2010
- Wisconsin Department of Health Services
- 7/1/2009
- Wisconsin Emergency Medical Services Communications Plan
Continuity Plans
Emergency Plans
- 11/22/2010
- Hampton Roads Special Needs
- 9/11/2009
- Hawaii Catastrophe Plan
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) Fact Sheet (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) FAQs (2008)
- 6/3/2010
- National Hurricane Operations Plan (2010)
- 4/29/2008
- National Strategy for Homeland Security
- 7/20/2008
- Purdue University's Integrated Emergency Operations Plan
- 11/25/2008
- State of Maine: Communications Operations Plan for Incident Communications Interoperability
- 11/25/2008
- Tillamook County, Oregon: Emergency Communications and Interoperability Plan
- 7/20/2008
- University of California Berkeley Emergency Operations Plan
- 7/10/2009
- University of Washington Emergency Response Management Plan
- 8/12/2010
- Wisconsin Department of Health Services
FAQs
- 4/3/2008
- TSP FAQs for Healthcare Providers
Federal Resources / Grant Information
- 10/8/2009
- Broadband Technology Opportunities Program (BTOP)
- 4/10/2008
- Centers for Disease Control and Prevention (CDC)
- 11/05/2008
- DHS Announces Grant Guidance For Over $3 Billion In Preparedness Grant Programs (FY 2009)
- 3/31/2010
- DHS Quadrennial Homeland Security Review (QHSR)
- 6/17/2008
- DHS Announces Approximately 1.8 Billion in Preparedness Grants (FY 2009)
- 12/10/2009
- DHS Announces Grant Guidance for More Than $2.7 Billion (FY 2010)
- 12/19/2008
- DHS Announces Grant Guidance for Emergency Operations Center (EOC) Grant Program, including Driver's License Security (FY 2009)
- 6/16/2010
- FEMA NIMS Implementation and Compliance Guidance for Stakeholders
- 4/3/2008
- Federal Bureau of Investigation (FBI)
- 4/3/2008
- Federal Emergency Management Agency (FEMA)
- 9/8/2010
- FEMA
- 12/31/2008
- FEMA's Disaster Assistance web site that consolidates information about forms of disaster assistance in one place
- 4/3/2008
- Federal Health Information Centers and Clearinghouses
- 6/5/2008
- FEMA's Commercial Equipment Direct Assistance Program (CEDAP) (expired)
- 4/3/2008
- Fire Grants Support
- 4/3/2008
- Foundation Center
- 2/4/2010
- GAO Report on Emergency Communications Preparedness Center (pdf)
- 8/26/2010
- Hardening and Resiliency (2010)
- 2/25/2009
- The Hospital Preparedness Program
- 10/7/2009
- Implementation Coordination Office
- 6/24/2008
- Interoperable Emergency Communications Grant Program (IECGP)
- 9/3/2009
- Justice Assistance Grant (JAG) Program
- 4/3/2008
- National Association of Regulatory Utility Commissioners (NARUC)
- 4/3/2008
- National Communications System (NCS)
- 4/3/2008
- National Coordination Center for Telecommunications (NCC)
- 6/4/2008
- Natural Disasters & Severe Weather
- 4/3/2008
- National Institute of Standards and Technology (NIST)
- 2/16/2010
- A National Plan for Migrating to IP-Enabled 9-1-1 Systems (2009)
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC)
- 4/29/2008
- National Strategy for Information Sharing
- 4/3/2008
- National Telecommunications and Information Administration (NTIA)
- 4/10/2008
- Office of Emergency Communications
- 4/3/2008
- Open for Business - Grants
- 7/21/2010
- Public Safety Communication Systems - NIST
- 4/3/2008
- Responder Knowledge Base
- 4/3/2008
- SAFECOM
- 4/3/2008
- U.S. Department of Defense (DOD)
- 8/26/2010
- U.S. Department of Energy
- 4/10/2008
- U.S. Department of Energy (DOE)
- 4/10/2008
- U.S. Department of Health & Human Services (HHS)
- 4/3/2008
- U.S. Department of Homeland Security (DHS)
- 8/19/2010
- Washington State Department of Health
- 4/3/2008
- Wisconsin State Interoperability Executive Council (SIEC)
Guidelines
- 8/12/2010
- City and County of San Francisco
- 7/11/2008
- EMS Pandemic Influenza Guidelines for Statewide Adoption
- 4/3/2008
- Guidelines for Emergency Planning: Health Care Sector
- 12/5/2008
- Indiana State Department of Health: Crisis Communications Plan
- 6/3/2010
- Miami-Dade County Hurricane Guide (2010)
- 12/10/2009
- Narrowbanding Booklet
- 7/6/2010
- North Carolina Plans and Operating Guidelines
- 8/12/2010
- San Francisco Emergency Medical Services Agency
- 6/7/2010
- South Carolina Earthquake Guide (2008)
- 6/7/2010
- South Carolina Hurricane Guide (2010)
Handbooks
Interoperability Plans
- 10/6/2008
- Interoperability Montana (IM) Project
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC), Report to the President on Emergency Communications and Interoperability
- 4/3/2008
- State of Ohio Interoperable Communications Plan
- 4/3/2008
- Why Can't We Talk - National Task Force on Interoperability
Reference Materials
- 1/23/2009
- Communications Sector Coordinating Council (CSCC)
- 4/3/2008
- Chief Engineer's Tech Topic 1: Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 2: Internet Protocol (IP) Based Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 3: Physical Layer Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 4: Software Defined Radio
- 4/3/2008
- Chief Engineer's Tech Topic 5: Issues of Software Defined Radio Implementations for Public Safety
- 4/3/2008
- Chief Engineer's Tech Topic 6: Standard for Interoperable Gateways
- 4/21/2008
- Chief Engineer's Tech Topic 7: Core Concepts and Software Defined Radio for Public Safety
- 6/3/2008
- Chief Engineer's Tech Topic 8: Cognitive Radio for Public Safety
- 6/4/2008
- Chief Engineer's Tech Topic 9: Cognitive Radio Potential for Public Safety
- 7/14/2008
- Chief Engineer's Tech Topic 10: License-Exempt Wireless Applications for Public Safety
- 8/21/2008
- Chief Engineer's Tech Topic 11: WiMAX Applications for Public Safety
- 9/22/2008
- Chief Engineer's Tech Topic 12: National Interoperability Channels
- 10/23/2008
- Chief Engineer's Tech Topic 13: Amateur Radio Service Support to Public Safety Communications
- 12/2/2008
- Chief Engineer's Tech Topic 14: Diversity, Redundancy, and Resiliency - in that Order
- 1/6/2009
- Chief Engineer's Tech Topic 15: Outage Reporting Systems
- 2/4/2009
- Chief Engineer's Tech Topic 16: Narrow Banding Public Safety Communication Channels
- 3/11/2009
- Chief Engineer's Tech Topic 17: Propagation Characterization
- 4/29/2009
- Chief Engineer's Tech Topic 18: Priority Telecommunications Services
- 5/21/2009
- Chief Engineer's Tech Topic 19: Communications Interdependencies
- 1/21/2010
- Chief Engineer's Tech Topic 20: Cyber Security and Communications
- 1/21/2010
- Chief Engineer's Tech Topic 21: Emergency Alert System
- 3/2/2010
- Chief Engineer's Tech Topic 22: Application of Emerging Wireless Broadband Technology for Public Safety Communications
- 4/10/2008
- Communications Sector Specific Plan
- 12/22/2008
- Congressional Action Needed to Ensure Agencies Collaborate to Develop a Joint Solution (2008)
- 8/26/2010
- Disability Preparedness
- 7/29/2008
- Emergency Communication and Information Issues in Terrorist Events Involving Radioactive Materials
- 4/3/2008
- Factsheet: FCC Wireless 911 Requirements
- 3/9/2010
- FCC Preparedness for Major Public Emergencies (pdf)
- 7/29/2008
- Influenza Preparedness Pandemic Plan (OmniTel Communications)
- 3/18/2010
- FEMA - National Response Framework Resource Center
- 5/7/2010
- National Diversity Assurance Initiative
- 9/9/2009
- National Incident Management System (NIMS) Resource Center
- 4/10/2008
- National Infrastructure Protection Plan
- 5/6/2008
- Science and Technology: A Foundation for Homeland Security
- 2/19/2009
- A Technique for Determining Radio-signal Propagation in an Emulated Wireless Environment (2008)
Emergency Assistance
Richard Lee
phone: 202-418-1104
mobile: 202-417-6559
email: Richard.Lee@fcc.gov
Allan Manuel
phone: 202-418-1164
mobile: 202-391-5331
email: Allan.Manuel@fcc.gov
Technical Advice
Dr. William Lane
phone: 202-418-0676
mobile: 202-355-2420
email: William.Lane@fcc.gov
Jeffery Goldthorp
phone: 202-418-1096
mobile: 202-253-1595
email: Jeffery.Goldthorp@fcc.gov
Outreach
Robert Kenny
phone: 202-418-2668
mobile: 202-355-2524
email: Robert.Kenny@fcc.gov
Todd Mitchell
phone: 202-418-1555
mobile: 202-391-1247
email: Todd.Mitchell@fcc.gov
Susan McLean
phone: 202-418-7868
mobile: 202-239-9651
email: Susan.McLean@fcc.gov