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Office of Equal Opportunity and Diversity Management National Institutes of Health Office of Equal Opportunity & Diversity Management Office of Equal Opportunity & Diversity Management Department of Health and Human Services
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The EEO Complaints Process

The Office of Equal Opportunity and Diversity Management's Division of Complaints Management and Resolutions (DCMR) is responsible for managing all aspects of the federal administrative Equal Employment Opportunity (EEO) complaints process under 29 C.F.R. 1614 and Equal Employment Opportunity Commission’s Management Directive 110. The DCMR manages the pre-complaint and formal complaints processes for all NIH current or former employees and job applicants. The DCMR works to ensure equal opportunity and accessibility for users of programs and services operated or funded by the National Institutes of Health (NIH).


The DCMR is responsible for providing leadership, guidance and action for the NIH administrative discrimination complaint process in compliance with the provisions of EEO laws/regulations.


In fulfilling our mission, the DCMR strives to be the model of excellence by inspiring leadership and producing exceptional work as a credible and committed staff in support of the mission of the National Institutes of Health.


  1. Provide leadership in policy development or changes to current NIH policies and procedures in the area of the discrimination complaints process and resolution.
  2. Provide guidance and oversight for NIH complaints processing.
  3. Provide EEO counseling to all aggrieved employees who seek to address their concerns regarding discrimination or complaints.
  4. Manage the Alternative Dispute Resolution (ADR) and counseling programs in the complaint process.
  5. Monitor and review the complaint management tracking system to ensure proper processing of complaints.
  6. Monitor discrimination complaints at NIH to identify patterns of discrimination and conduct data analysis on trends in filing and resolving similar complaints.
  7. Prepare responses to all incoming and congressional inquiries about EEO complaints.
  8. Serve as the NIH focal point for coordinating administrative matters and responses relating to the Office of Personnel Management (OPM), EEO Commission (EEOC), Merit System Protection Board (MSPB), and the Department of Health and Human Services (DHHS) Office of General Counsel.
  9. Manage the formal complaints process for all NIH components.