Kenner Army Health Clinic

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KAHC Welcomes COL Thomas S. Bundt as Clinic Commander

Kenner Army Health Clinic

Appointment Line: 1-866-533-5242

After Hours Information Desk: (804) 734-9000

Command Group: (804) 734-9256/9277

Medical or Behavioral Health Emergencies: Dial 911

Suicide Hotline: 1 800 273-TALK (8255)

Mission:

As the heart of a system for health, we are committed to promoting, sustaining and enhancing the wellness of the Fort Lee community, keeping our patients’ trust through quality and compassion.

Vision:

We aspire to be Fort Lee's health care provider of choice and the DoD's premier integrated system for health.

	TRICARE Mail-Order Pharmacy (TMOP)

Welcome to Fort Lee and Kenner Army Health Clinic. Kenner proudly serves the Fort Lee Community with primary health care for all our beneficiaries. Kenner provides a full array of outpatient primary health care services for you and your family. Our near-by military medical facilities and our network civilian health care partners provide specialty care and in-patient hospitalization.

To reach the Kenner Army Health Clinic Information Desk please call 804.734.9000.

To make an appointment, please dial the Patient Appointment Line at 1-866-LEE-KAHC (533-5242) during the hours of 0700 to 1700, Monday through Friday or for more information visit the appointments page.

After duty hours you can reach the On Call Provider by speaking to the Administrative Officer of the Day (AOD) at 804.734.9000.

Have a Concern, Question or Suggestion contact the Kenner Patient Advocate at 804.734.9512 or text her at (804) 267-0338.

Announcements

Kenner Goes Red for Women's Heart Health by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	2/11/2013 9:05 AM


KAHC President's Day Holiday Hours by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	2/7/2013 8:03 AM


Reminder! Clean Hands Save Lives! by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	1/30/2013 4:04 PM


Norovirus Facts for Food Handlers by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	1/30/2013 3:53 PM


Norovirus Illness Know the Facts by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	1/30/2013 3:52 PM

(More Announcements...)

High Fives

Patient Comments

See what our patients are saying! In January 2013, overall visit satisfaction for Kenner AHC was 95.3%. We continue to strive for 95% or greater. The comments come from APLSS, ICE, Facebook and Twitter feedback straight from our patients. Please continue to send in your comments and input!

Laboratory Services

I visited the lab this morning (31 Jan 2013), first time in a couple of years- tremendous improvement. But that is not why I'm writing - The lab desk staff member (0720) was warm and helpful, and Ms. Gail Hicks, the lab tech, had a wonderful personality, great spirit and displayed superior warm customer service. Ms. Hicks was super, wish all were like her. Just wanted to drop a note of thanks.

Environmental Health Clinic

I want to commend the Environmental Health Clinic personnel. Major Resztar, Mrs. Paris, Mr. Carter, Ms. Brown-Howard and Spc. Henson for being great supporters of the Fort Lee Child Youth and School Service Programs. Despite their daily, busy schedules, they always take time to accommodate our many needs and requests. The Environmental Health Clinic is a great team and I am taking the time to say such. Kudos to excellent leaders and super Soldiers.

Wilkerson Pediatric Clinic

Ms. Rank and the entire pediatric team have taken outstanding care of my two kids. I know that the quality of care they give my family is the same that they give to the community! Well done - we are very satisfied customers!

Patient Administration Division/MEB

I would like to THANK Mr Rodriguez, Ms High, and Ms. Mclaughlin for their support and encouragement through my MEB process. They all gave me advice and positive feedback. Although this experience was very difficult at times it comforted me to know that the personnel working on my paperwork had my back. There is always a reason for everything and I believe that this experience will help other Soldiers going through this process.

Kenner Services

Mr. Zane Green, is the right person working at the front desk at Kenner Army Health Clinic. He is kind and important to us.

Radiology Services

I was greatly satisfied with ultrasound technician, Ms. Shelley Knudtson. She performed an ultrasound twice on me, once last year and once this year. She took her time to explain everything as she was taking ultrasound on me, which I appreciate greatly. She did an excellent job taking ultrasound that my doctor could diagnose me with very non-invasive test. I took ultrasound few months ago at different hospital and they couldn't capture what Ms. Shelley Knudtson captured. Thank you so much!

Pharmacy Services

Both Ms Joyner and Sgt Roberts went above and beyond to assist me with my "crisis." I had some medication that if not filled would cause a serious reaction; I feeling I do not ever want to feel. With the help of Ms Joyner and Sgt Roberts, I was educated and the problem resolved. Ms Joyner was so specific as to what the requirements were and also gave me step by step instructiosn to follow to get the best possible outcome. I was sooo distraught when I entered. I left empowered happy and I owe that to these two fine ladies. They are always smiling and willing to help. Again, thank you for your GREAT customer service.

Immunizations Clinic

Arrived at the Immunizations Clinic around 0857 on 5 Dec and waited all of 5 minutes to get a flu shot, there were 2 people in front of me. Mary Earl is great at what she does.

Active Duty Clinic

Upon arriving to the installation I went to the Active Duty Clinic. I was in severe pain and did not know what to do. Fortunately, there was one person who helped me above and beyond. Ms. Gloria Rodriguez made me feel at home. She intsructed me on how and what to do. Her kindness and support changed my whole life. She scheduled me a walk in and stayed with me the whole time, she was a blessing and I appreciate her. Thank you MS.RODRIGUEZ!

Laboratory Services

I am totally impressed with the services I received from the laboratory, from the moment you check in to the time you get your blood drawn. I have never in my adult life (45+) had such quick and thorough service. The lab tech, Trace Everette is one of the few that can draw my blood first without hurting me & 2nd without having to stick me more than once. What a great Lab......all to be commended.

Kenner Services

The lady in the lab is excellent... I didn'tt even feel her stick the needle in my arm. Loved it. All the employees in the lab front desk, radiology, pharmacy, and eye clinic that helped me today were all great and very personable, easy to talk to and enjoyable. I had a great visit. Thanks!!!! They deserve a raise!

Occupational Health Clinic

Mr. Pinkerton's no nonsense approach and plumbing analogies were just what I needed to urge me to get my blood pressure under control, "You've got one pump it is essential to the entire system, and if you break it, you might not be able to fix it." Since seeing him I have quit smoking, changed my diet and started exercising. I just completed my first 5K last weekend. It is amazing how motivating a healthcare provider can be when they just tell you the raw truth!

Additional Feedback

Constructive Patient Comments with Kenner Resolutions

Pharmacy Services

The Pharmacy needs to accept prescriptions from providers/doctors electronically since they are required by Medicare to be provided electronically. My doctors do not want to write hard copies of prescriptions

Kenner Response: We are not allowed by TRICARE and Department of Defense to accept electronic prescriptions due to security concerns. This applies to all military pharmacies. Unless the rules change, our Kenner pharmacy is bound by them. Perhaps in the future, these rules will change.

Outside providers who see MEDICARE patients are required to use an electronic system for writing scripts in order to reduce errors related to poor handwriting. For us to accept an electronically generated prescription, we need a hand-written signature on the script. This is law by the State of Virginia.

Please let your provider know of our requirements. I will have my team reach out to all providers in the network to reinforce these requirements. Hopefully we can minimize further inconvenience to you.

You can read more about our Pharmacy rules and other sections/clinics at Kenner in our Patient Guide at http://kenner.narmc.amedd.army.mil/kahcdocuments/Patient%20Administraton/Patient_Guide_Mar_2012.pdf (page 16 talks about the Pharmacy). Thank you for your feedback!

Family Medicine Clinic

At the end of my appointment I was given a hand out and told, I should lose weight and it would help resolve my knee issue. I have had issues with my knee when I weighted 120 pounds. The provider was rude, even after I told him I eat healthy and not processed foods, his response was "well you can eat 2000 calories of lettuce a day, and it's still 20000 calories." I do eat 2000 calories a day, because I breastfeed my daughet, and was told to consume 300-500 more calories a day to accommodate the breastfeeding. Before passing illogical judgements on patients this provider might want to get the full history before implying someone is FAT.

Kenner Response: We are sorry about this negative interaction between you and your provider. We are committed to having our providers be as sensitive as possible to their patients' concerns, while maintaining the frankness necessary to sustain a trusting, productive provider-patient relationship.

Women definitely need to maintain a healthy weight and diet after having a baby, especially if they are breastfeeding. One issue of recent ntional focus is on recognition of overweight and obese. The most recent data publishied in the CDC (http://www.cdc.gov/nchs/fastats/overwt.htm) is scary. Nearly 7 out of every 10 Americans over age 20 are overweight or obese (69.2%), definied as a Body Mass Index (BMI) over 25. For an adult who is 5'9"tall, a weight of 169 pounds or more is in this category. It is clear from the data, that Americans may not all take maintaining a healthy weight seriously, and we hope to help Kenner patients appreciate how important that it is to maintain overall health.

Thank you for your feedback!

Army Medical Clinics in General

This comment is directed to Army Medical Clinics in general. When I go to my appointment for my medical issues, the problem doesn't get resolved. they only do the bare minimal of treatment and that doesn't resolve the medical issue. So, that means I continue to come back to the clinic to set the same results, more medication

Kenner Response: We are sorry that you are less than satisfied with your care within Army Medicine. Please keep in mind that occasionally a tough medical problem may require several visits to address while multiple issues may require more than one visit. Resolution or the cure may not be possible nor necessarily be the goal.

Army Medicine and KAHC are excited to introduce the new initiative called the Patient-Centered Medical Home (PCMH). This model places a stronger emphasis on creating a health care team (provider, nurse, technician) that develops a relationship with each patient. The goal is for patients to get to know their team, and to interact with the health care team regularly, which can also be by phone and secure messaging in addition to office visits. We want patients to actively participate in their health care, and for the health care team to meet all of a patient's needs.

Thank you for your feedback!

Pharmacy Services

Recently my child was seen in the Wilkerson Pediatric Clinic for a routine exam. My childs records are kept at Kenner and his PCM is a Kenner provider. The provider ordered a prescription to be picked up at the Kenner Pharmacy. When I tried to pick the prescription up, I was told I needed my child's ID card in order to verify eligibility. I would like to know under what circumstances my child would not be eligible for the prescription. My child's records are there at Kenner and is also enrolled in DEERS, yet in order for me to pick up the prescription I was made to fill out a promissary note and required to make yet another trip to the Pharmacy in the next thirty days to present my child's ID card. This is a seemingly reasonable policy carried to the extreme. I also did not see a policy notice posted anywhere informing of this requirement.

Kenner Response: Kenner apologizes for your recent less than satisfying experience. As you may know, it is DoD policy for the intended patient's ID card to be presented to Pharmacy for any prescription if the patient is 10 years old or older. It is inconvenient, but it is DoD policy. Kenner obviosly has not been explicit enough in our signage so that our beneficiaires can be more aware of this important policy. The Kenner marketing staff will work with both the Pediatric Clinic and Pharmacy to have this information more available to patients and parents. Please check refer to the Kenner website, under the Pharmacy page and it states: the Kenner AHC Pharmacy does require the patient's ID Card in order to process a prescription/refill pick up. A HIPAA violation would result if Pharmacy staff allowed the script to be filled and picked up without proper identification. In the future, we recommend that beneficiaries picking up scripts for family members have a copy of the dependent's ID card (front and back), with them to preclude this from happening again. All DEERS-registered beneficiaries 10 years of age and older require their own ID card (or copy of it) for their medications to be picked up. Under 10 years of age, the parent or legal quardian beneficiairy can pick up the medication for the child. Please see the link below for more information: http://www.tricare.mil/mybenefit/ProfileFilter.do;jsessionid=PfJPbyQN1475279y23rH2BJCQq8FmZJknjp47ty8dMCgynkmgd21!316466488?puri=%2Fhome%2Foverview%2FEligibility%2FIDCards

Thank you for your feedback!

KAHC Seasonal Flu Video

2012 KAHC Seasonal Flu Video

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Command

Col Thomas Bundt
MS, Commanding

SGM Reginald D. Crosby

Senior Enlisted Advisor

NORTH Winter Issue 2012-2013

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iSALUTE

Privacy and Security Notice| External Links Disclaimer| Disclaimer: Web Site Medical Information Posting Restrictions| Web Accessibility This Web site provides an introduction to the U.S. Army Medical Department's headquarters organizations, which are the Office of the Army Surgeon General and U.S. Army Medical Command headquarters. It is intended for interested members of the public, news media and Army Medical Department beneficiaries. 700 24th Street, Fort Lee, VA 23801 Phone: 804.734.9000