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Documentation

A variety of information is available to agencies and other users of the Pay.gov application. The documents may be obtained by any of the following methods:

Unless otherwise noted, all documentation is provided in PDF format.
Introducing Pay.gov

The Overview Guide provides a high-level introduction to Pay.gov and the services provided.
Release Notices

The Release Notice provides a high-level overview of new functionality being added to the Pay.gov application for each software release.
Agency Guides

The agency guides provide detailed descriptions of the various services and features of Pay.gov. They are written with the following individuals in mind:

  • Agency decision makers responsible for making the decision to migrate to Pay.gov;
  • Agency technical staff to assist with the implementation of the service; and
  • Agency business staff who use the Pay.gov application.

The following guides are available for download from the Pay.gov documentation Web site:

  • Pay.gov Overview Guide
  • Pay.gov User Guide
  • Agency Guide to Access Control
  • Agency Guide to the Collections Service
  • Agency Guide to the Forms Service
  • Agency Guide to the Billing Service
  • Agency Guide to the Reporting Service
  • Agency Guide to Trusted Collection Services
  • Agency Guide to Access Control
  • Agency Configuration Template (ACT)

The following technical references are available to agency implementation staff upon request from Pay.gov Customer Service:

  • Agency Guide to Payer Profiles
  • Open Collections Interface (OCI) Reference Manual (PDF)
  • Trusted Collection Services Technical Reference Manual