October 6, 2011

Extended Outage of Production Systems Scheduled for October 16

On Sunday, October 16, 2011, there will be a total service outage of no more than six hours from 12:01 am to 6:00 am (at the latest) for all Titan systems to make room for a new processor (see the Titan News article "Check Your Mainframe Software Compatibility: New Processor Coming to CIT").

This work is the third stage of a three-stage project to upgrade Titan's central processing units (CPUs) to the latest technology.

Need help or have questions?

If you need help or have any questions regarding this outage, just submit a service request via the NIH IT Service Desk at http://itservicedesk.nih.gov/support or give them a call at 301-496-4357, 866-319-4357 (toll free), or 301-496-8294 (TTY).