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Property Management: title over image of ductwork and pipes    Managing NIH facilities and overseeing their operation, maintenance and repair   

Maintenance Service Requests

Emergencies should be called into the Maintenance Operations 24 Hour Center at 301-435-8000.

Biosafety Lab Level 3 or 4
(BSL-3/BSL-4) facility issues, should be called into the Maintenance Operations 24 Hour Center immediately, at 301-435-8000.
(Requester should identify specific Building, Location, Biosafety Level, on-site contact and Facility Issue when speaking to an agent.)

Unusual Odors should be considered a life safety emergency. Call 911 (NIH response) immediately.  Off campus in MD 9-911 (Montgomery County response)

Routine Maintenance service requests can be entered online, or call an agent at 301-435-8000. Any requests for utility repair or maintenance, including:

§  housekeeping (except the CRC and patient areas of Building 10)

§  plumbing

§  ventilation

§  lighting

§  electrical/power repairs

§  water faucets

§  stopped-up drains

Public concerns re: noise, can be telephoned into NIH Police, 301-435-8000 or 301-496-5685.

Housekeeping requests for the CRC and patient areas of Building 10 should be called into 301-496-2417.


Enter New Service Request

Check Service Request Status

Comments or Suggestions?
Email the Maintenance Control Center or call 301-435-8000.

Computer Issues.

Access to online service requests is occasionally unavailable due to required server maintenance. If your request for maintenance does not go through (you will get immediate notification if this happens), please call 301-435-8000 to have a clerk enter the request for you. The clerk will be able to provide you with a request number that can be used to track the status of the request on the web when service is restored.

This page last updated on Oct 18, 2012