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NOAA Workforce Management Office

Serving NOAA's Most Valuable Asset - People


Sign Language Interpreting Services


NOAA's provider for sign language interpreting services, TCS Associates, provides a web based interpreter scheduling system that allows Deaf and hard of hearing employees to request an interpreter for a meeting or event 24 hours a day, seven days a week. Members of NOAA's Deaf community are issued individual accounts that provide them access to this scheduling system.

To Establish an Account:
Supervisors of Deaf employees new to NOAA should notify the NOAA Sign Language Interpreting Service Program Manager, Ivy.M.Washington@noaa.gov, to have an account established for the employee in the TCS interpreter scheduling system. The Program Manager will then notify TCS to create an account for the employee to become an authorized user. (Please Note: The TCS scheduling system is only accessible to Deaf and hard of hearing employees and designated program administrators within WFMO.)

To Cancel a Request:
A request may be canceled by sending an email to scheduler@tcsassociates.com at least two full business days in advance of the event. In instances where an employee is not able to cancel a request, the employee's supervisor may email TCS at the above email address to cancel.

To Request a Sign Language Interpreter for a NOAA-wide Event:
Do you need a sign language interpreter for a NOAA-wide meeting or event you are sponsoring? Complete the on-line request form for Interpreter Services at: Interpreter Request Form at least 5 business days in advance of the event.

To learn more about this program, visit the NOAA Sign Language Interpreting Services Program Business Rules

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Page last edited: February 15, 2012

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