Military PCS Customer Service
When completing a Military PCS move, service members will in-process with their local Defense Military Pay Office (DMPO). The DMPO will then submit the PCS travel voucher to DFAS Rome for processing. Please contact your servicing DMPO for submission information and for any additional questions you may have regarding your PCS voucher.All PPM/DITY claims must first be checked by the servicing Transportation Office for approval of weight allowance. After approval by the Transportation Office, vouchers are to be submitted to DFAS Rome for processing.
| Contact Us | |
| General Customer Service Questions | 1-888-332-7366 DSN: 699-0300 Select Option 1 |
| Submit Inquiry | http://go.usa.gov/9Sx |
Civilian Relocation Customer Service
Civilian employees of the following agencies and Services should use the contact information on this page to ask Permanent Change of Station questions and to submit claims:
- Department of Defense Agencies
- Navy Working Capital Fund and Revolving Fund
- Army and Army Materiel Command
Claim forms must be submitted by mail or fax. If you do not have access to a fax machine, you may send an e-mail to our fax machines using the "e-mail to fax machine" numbers listed below.
| Contact Us | |
| General Customer Service Questions | 1-800-756-4571, option 3 Email: dro-civrel-questionsonly@dfas.mil |
| Claims | Fax: 216-367-3422 DSN Fax: 580-7833 Email to fax machine: dro-216-367-3422@dfas.mil |
| Advances | Fax: 216-367-3428 |
| Set-up or change Electronic Funds Transfer (EFT) form DD2762 | Fax: 216-367-3430 DSN Fax: 580-7841 Email to fax: cco-216-367-3430@dfas.mil Phone: 614-693-4221 |
| Mailing Address | DFAS Rome Attn: Travel Pay, Civilian Relocation 325 Brooks Road Rome, NY 13441 |