Make sure that you log in to the NIHMS using the same login route and username every time. Each login route is associated with a separate account.
The system links your submission to the account with which you logged in. For example: submissions made to "Account A" are not accessible from "Account B" - even if both accounts belong to the same user. If you have logged in using the same login route and username as you did before, but still do not see your manuscript, please contact the help desk for assistance.
If you have Ticket Number, you may proceed here.