AppleCare Hardware Warranty provides service and support for Apple hardware products. NIH ICs that are enrolled in the AppleCare program are covered by an extended AppleCare hardware warranty.

The following Hardware Warranty Provisions listed below are included in the AppleCare Agreement:

  • All Apple hardware devices that are less than 5 years old are covered, including iPads.
  • Onsite Support features:
      -  Hardware warranty support is provided onsite (varies by location)
      -  Downtime is reduced by approximately one week because devices remain on the premises
      -  Apple devices that are five years old or newer are supported
  • The Hard Drive Uplift (HDUL) supports the NIH Security because the existing hard drive, which may contain Personally Identifiable Information (PII), can be kept onsite.

Participating ICs

CCNICHD
CITNIDA
CSRNIDCD
NCINIDDK
NCRRNIEHS
NHLBINIGMS
NIAAANIMH
NIA-ERPNINDS
NIAIDNLM
NIAMSOD
NIBIBORS/DPSM
NINR

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