Office of CONSUMER PROTECTION

The Office of Consumer Protection reflects NCUA's heightened focus on consumer protection. Established in 2010, The Office of Consumer Protection includes the Division of Consumer Affairs, the Division of Consumer Compliance Policy and Outreach, the Division of Consumer Access, and the Division of Consumer Access - South.

The Division of Consumer Affairs is responsible for member complaints, congressional inquiries, interagency coordination on consumer protection issues, and the consumer website, MyCreditUnion.gov.

The Division of Consumer Compliance Policy and Outreach is responsible for consumer compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer compliance issues, financial literacy and outreach programs, and ombudsman functions.

The two Divisions of Consumer Access are responsible for chartering, charter conversions, bylaw amendments, field of membership expansions, and low-income designations. The Division of Consumer Access is responsible for NCUA Regions I, II, and V and the Division of Consumer Access - South is responsible for NCUA Regions III and IV.