Frequently Asked Questions Investigations

Yes, you can use your personal computer - at home or at the office. e-QIP is designed to be accessible from any computer, anywhere in the world. The only requirement is that you use an internet browser capable of 128-bit encryption. Here are the browsers and versions you can use: (please note any special settings that must be enabled)

If using Microsoft Internet Explorer (IE), you must have version 5.5 or later, with Service Pack 2.Internet Options for IE should be set as follows:

• Enable JavaScript
• Enable Cookies
• Enable TLS 1.0
• Enable Scripting

If using Mozilla Firefox, you must have version 0.9.4 or newer. Although security settings may already be defaulted to the proper values, you should verify by doing the following in this order:

• Select "TOOLS"
• Select "OPTIONS"
• Select "ADVANCED"
• Select the "ENCRYPTION" tab
• Under Protocols, check the boxes to enable "SSL 3.0" and "TLS 1.0"

Mozilla Firefox users must also verify that they are enabled to use cookies. To do so, go to your browser's toolbar and:

• Select "TOOLS"
• Select "OPTIONS"
• Select "PRIVACY"
• Under the "COOKIES" section, ensure that "COOKIES FROM SITES" is checked. e-QIP uses one session cookie.

e-QIP is also compatible with Netscape Navigator, 6.1 and newer. Settings for the latest version of Netscape Navigator can be made following the same instructions as Mozilla Firefox.

If using JAWS screen-reading software, please note that JAWS requires the use of Internet Explorer, version 5.5 or newer.

Both Applicant and Agency users must use these settings on their browsers to properly operate e-QIP.