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Office of Inspector General

U.S. Department of Transportation | Calvin L. Scovel III, Inspector General

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Capacity, Delays & Customer Service

10.09.2012

Audit Initiated on the Effects of Limited Competition on Airline Flight Delays and Cancellations
09.24.2012

Aviation Industry Performance: A Review of the Aviation Industry, 2008 - 2011
04.16.2012

Audit Initiated of Air Carrier Flight Delays and Cancellations
10.28.2010

New York Flight Delays Have Three Main Causes, but More Work Is Needed To Understand Their Nationwide Effect
06.17.2010

Letter to Chairmen Oberstar and Costello Regarding the 2009 FAA Telecommunications Infrastructure Outage
10.28.2009

Actions Needed to Meet Expectations for the Next Generation Air Transportation System in the Mid–Term
10.21.2009

Status of the Aviation Rulemaking Committee’s 77 Initiatives for Reducing Delays in the New York Area
05.20.2009

Progress and Remaining Challenges in Reducing Flight Delays and Improving Airline Customer Service
05.06.2009

Aviation Industry Performance: A Review of the Aviation Industry in 2008
02.11.2009

Key Issues for Reauthorizing the Federal Aviation Administration
09.26.2008

Observations on Short-Term Capacity Initiatives
04.09.2008

Status Report on Actions Underway To Address Flight Delays and Improve Airline Customer Service
02.07.2008

FAA's Fiscal Year 2009 Budget Request: Key Issues Facing the Agency
12.27.2007

Aviation Industry Performance
09.27.2007

Review Initiated of FAA's Oversight of Commuter and On-Demand Operators
09.27.2007

Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.26.2007

Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays
09.25.2007

Actions Needed to Minimize Long, On-Board Flight Delays
04.23.2007

Audit initiated of the Small Community Air Service Development Program
04.20.2007

Actions Needed To Improve Airline Customer Service
04.11.2007

Refocusing Efforts To Improve Airline Customer Service
02.27.2007

Statement of DOT Inspector General on Review of Airline Customer Service Commitments for Extended Ground Delays
11.21.2006

Follow-up Review: Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment
08.04.2006

Aviation Industry Performance
09.09.2005

Follow-up Review of Airline Customer Service Commitments Announced
06.30.2005

Aviation Industry Performance
05.26.2005

Outlook for Aviation Delays in the Summer of 2005 and Actions Needed to Mitigate Congestion in the Short- and Long-term
05.13.2005

Airspace Redesign Efforts Are Critical To Enhance Capacity but Need Major Improvements
02.28.2005

Review of December 2004 Holiday Air Travel Disruptions
12.31.2004

OIG Announces Hotline and Website for Reporting Information on Holiday Travel Disruptions
12.27.2004

Statement of DOT Inspector General Kenneth M. Mead Regarding Investigation of Holiday Travel Disruptions
08.10.2004

Airline Industry Metrics
06.17.2004

Short- and Long-term Efforts to Mitigate Flight Delays and Congestion
05.18.2004

Short and Long-term Efforts to Mitigate Flight Delays and Congestion
01.08.2004

Airline Industry Metrics
07.03.2003

Airline Industry Metrics
05.20.2003

FAA’s Airspace Redesign: The Yardley/Robbinsville “Flip-Flop”
05.16.2003

FAA’s Airspace Redesign: The Yardley/Robbinsville “Flip-Flop”
01.07.2003

Airline Industry Metrics
10.07.2002

Airline Industry Metrics
08.02.2002

Airline Industry Metrics
03.13.2002

FAA's Fiscal Year 2003 Budget Request
12.13.2001

Review of Aviation Infrastructure Commitments Announced
08.17.2001

Actions to Enhance Capacity and Reduce Delays and Cancellations
08.02.2001

Update II: Actions to Enhance Capacity and Reduce Delays and Cancellations
06.20.2001

Status Report on Airline Customer Service
06.01.2001

Seattle-Tacoma International Airport Third Runway Project
05.11.2001

IG correspondence to Senator Ron Wyden concerning flight delays and cancellations
05.10.2001

Air Carrier Flight Delays and Air Passenger Rights
05.03.2001

Actions to Improve the Performance of the National Aviation System
04.03.2001

Flight Delays and Cancellations
03.15.2001

Flight Delays and Cancellations
02.13.2001

Airline Customer Service Commitment
02.12.2001

Final Report on Airline Customer Service Commitment
12.18.2000

Letter from the Inspector General to Senator John McCain, Chairman, Committee on Commerce, Science, and Transportation
12.14.2000

Airport Noise Compatibility Program
10.23.2000

Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
10.23.2000

Remarks by the DOT Inspector General to the Washington, DC International Aviation Club regarding Delays, Cancellations, Customer Service, ATC Modernization, Airport Infrastructure, and Safety
09.25.2000

Flight Delays and Cancellations
09.14.2000

Flight Delays and Cancellations
07.25.2000

Air Carrier Flight Delays and Cancellations
07.25.2000

Air Carrier Flight Delays and Customer Service
06.28.2000

Airline Customer Service Commitment
06.27.2000

Interim Report on Airline Customer Service Commitment
03.15.2000

Improving Aviation Safety, Efficiency and Security: FAA's FY 2000 Request for Research, Engineering and Development
02.05.1999

Air Carrier Departure Data
04.02.1998

Inspector General: Clarify Policy on Aircraft Arrival
03.30.1998

Air Carrier Arrival Data
02.24.1998

Passenger Origin-Destination Data Submitted by Air Carriers

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Report Fraud, Waste & Abuse

Wanted Fugitives

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