The CDR Help Desk is available to provide technical and functional support.
How to contact the CDR Help Desk:
Phone: 1-888-CDR-3111
Fax: 1-301-495-7864
E-mail: CDR.Help@FFIEC.gov
You will receive a response within eight business hours of sending your email or fax.
Additional help is available online from the “Help” link at the top of each screen in the CDR (CDR.FFIEC.Gov/CDR) and includes:
CDR Help Desk Hours:
9:00 AM - 6:00 PM EST, Monday through Friday
CDR System Hours:
Primary Hours: | Monday - Saturday 7:00 a.m. to 10:00 p.m. (Eastern) |
The primary business hours are those during which institutions can access the CDR without any anticipated system downtime or interruption. | |
Secondary hours: | All other times. |
The secondary business hours are those during which there may be system downtime and institutions may not be able to access the CDR. |
Maintained by the FFIEC.
For suggestions regarding this site, Contact Us.
Last Modified:
08/27/2009 2:14 PM