Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Caribbean Healthcare System
10 Casia Street
San Juan, PR 00921
For the location of an inpatient or their phone number, dial the Medical Center at (787) 641-7582 or 1-800-449-8729.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
- Within San Juan metro area: (787) 641-7582
- Outside of San Juan metro area please call: Toll-free 1-800-449-8729
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Compensation and Pension
To speak with someone in regards to compensation and pension, call the San Juan VA Medical Center at (787) 641-7582 Ext.11502,11503,11504
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System (IRIS)
VA has establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Communications Office at (787) 641-7582- Ext. 13111.
Webmaster
To report problems with this website, please contact the Webmaster at (787) 641-7582 Ext 25024.
Former Prisoner Of War Advocate (FPOW)
Since World War I, more than 142,000 Americans, including 85 women, have been captured and interned as POWs (not included in this figure are nearly 93,000 Americans who were lost or never recovered). More than 90% of living former POWs were captured and interned during World War II. Read more about our FPOW Program and contact the FPOW Advocate. Read more about our FPOW Program and contact the FPOW Advocate.
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