NIHnet Enterprise Network Service (ENS) is a comprehensive network service providing managed, enterprise-level network connectivity to the customer's wall plate. The ENS service includes:
60+ Network Engineer Staff from Tier 1 – Tier 4
- 24x7 NOC for monitoring and repair
- Immediate response for service outages
- Located on and off campus to aid in response time
- Immediate response for IRT related events
- Network port Move, Adds, & Changes within 24 hours
Formal Network Engineering Staff
- Continuously reviews service design for efficiency/effectiveness
- Plans new technology integration (IPv6, NAC, etc.)
Formal Network Security Group
- Continuously monitors the security posture of the network
- Performs C&A for networking equipment
Formal Service Management Processes & Systems
· Planned refresh program (equipment replacement every 6 years)
· Vendor maintenance cost factored into the service cost
· Network ports are continuously monitored for utilization to allow the customer the ability to make service need changes
· Network ports are continuously monitored for bandwidth utilization to assist in network consumption planning decisions
· Formal change management system and processes
· Formal device management using OPSWARE system
o Performs global changes such as code upgrades
o Performs configuration audits
o Performs security related audits such as code vulnerabilities
Formal Device Sparing Program
· Ready on-the-shelf equipment spares for immediate replacement
Formal Service Reports
· Online service reports
- Network port utilization
- Network availability percentage
- Bandwidth utilization
