Patients or a legally authorized representative of a patient may request to communicate with their health care provider/other authorized NIH staff via a new secure email application. This application is called Medical Secure Email and is different than the secure email system you currently use. An online tutorial explaining the secure email process and how to use is available below.
Presently the Medical Secure Email service is the only approved method of communicating electronically with your patient.
Email communication with patients can begin only after the authorized NIH staff initiates the process.
To assist you with the process of secure electronic communication between providers and patients, the following resources are available:
Medical Administrative Series Policy: M09-3 Communicating Protected Health Information via Electronic Mail (Email) at the NIH Clinical Center http://internal.cc.nih.gov/policies/PDF/M09-3.pdf (54 KB)
To register to use Medical Secure email service, send an email to CC-DCRI BDS Secure Comm Admins.
The Updated Information Practices Authorization Form (NIH-2753) can be found http://intranet.cc.nih.gov/medicalrecords/forms/forms-number.shtml. Send completed form to the Medicolegal Section of the Medical Record Department - 10/1N205.
Access the Medical Secure Email application at https://medicalsecureemail.nih.gov/
A training tutorial provides an overview of the secure email process and is available at http://cris.cc.nih.gov/cristraining/documents/Secure_Email/secure_email.htm .
Further information is available at http://cris.cc.nih.gov/cristraining/training_materials.html
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