* Consumer Action Handbook (CAH)

The Consumer Action Handbook is a free publication that includes general advice on shopping for goods or services. The CAH provides tips on:

• Being a savvy consumer
• Filing a complaint
• Finding informational resources
• Finding consumer assistance agencies

The Handbook also includes addresses, telephone numbers, and websites for filing consumer complaints with consumer organizations, corporations, trade associations, the Better Business Bureau, and government agencies.

View the Consumer Action Handbook (PDF | requires Adobe Acrobat Reader)

Order the current Consumer Action Handbook online

If you have questions about your order, e-mail Pueblo@gpo.gov or call 1.719.295.2675. Hours of operation are 9 a.m. to 5 p.m. ET, Monday through Friday, except federal holidays.

Please note: You may copy any portion of the Consumer Action Handbook. Please credit the Federal Citizen Information Center of the Office of Citizen Services and Innovative Technologies, General Services Administration (GSA).

Need More Information? Try These Additional Resources:

• Spanish Version of the Consumer Action Handbook (Guía del Consumidor) (PDF | requires Adobe Acrobat Reader)
• Ordering Government Publications
• Consumer Protection
• General Services Administration (GSA)

The short link for this FAQ is http://1.usa.gov/oqzwfK