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Crisis and Emergency Risk Communication Course (CERC)

NOTE: Currently no In-Person Trainings are Scheduled at this time. Please check back regularly for upcoming In-Person Training.

In-person Training

This is a fast-paced, interactive course that gives participants essential knowledge and tools to navigate the harsh realities of communicating to the public, media, partners and stakeholders during an intense public health emergency, including terrorism.

The course consists of self-contained modules that can be arranged to meet the crisis communication training needs of distinct groups (e.g., public health professionals, medical and health professionals, first responders, community and civic leaders as well as volunteer organizations) at the local, state and federal levels.

Module topics include:

  • Pre-event, Event and Post-event Communication Planning
  • Psychology and use of Risk Communication Principles in a Crisis
  • Working with the Media in a Crisis
  • Spokesperson Trust and Credibility in an Emergency
  • Crisis Communication Plans and the 9 Steps of Response
  • Media and Public Health law
  • Messages and Audiences Needs in a Crisis
  • Bioterrorism and Emergency Risk Communication
  • Meeting Partner and Stakeholders Needs
  • Roles and Responsibilities in the Official Response
  • Human Resource Management for Communicators in a Crisis

Additional Tools

 

  • Page last updated January 23, 2012
  • Content source: Office of Enterprise Communication (OEC)
Contact Us:
Ready.gov - Prepare. Plan. Stay Informed.
USA.gov: The U.S. Government's Official Web PortalDepartment of Health and Human Services
Centers for Disease Control and Prevention   1600 Clifton Rd. Atlanta, GA 30333, USA
800-CDC-INFO (800-232-4636) TTY: (888) 232-6348 - Contact CDC-INFO

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