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Innovations
American Indian Nation–Owned Skilled Nursing Facility Provides Culturally Responsive Services, Leading to High Patient Satisfaction and Low Staff Turnover 2/20/2013
A Native American tribe–owned skilled nursing facility provides culturally competent services using a holistic approach to health and well-being, leading to high patient and family member satisfaction and low staff turnover.
Health Navigators Support Self-Management With Primary Care Patients, Leading to Improved Behaviors and Lower Utilization 2/20/2013
Health navigators help primary care patients access medical and community resources, leading to significant improvements in health-related and self-management behaviors and health outcomes and to meaningful declines in emergency department and inpatient utilization.
Onsite Nurses Manage Care Across Settings to Increase Satisfaction and Reduce Cost for Chronically Ill Seniors 2/20/2013
Specially trained nurses work with primary care physicians in their offices to improve the quality and efficiency of care for seniors with multiple chronic illnesses by coordinating care, facilitating transitions in care, and acting as the patient's advocate across health care and social settings.
Patient Education and Staff Training Significantly Improves Medication Reconciliation in Outpatient Clinics 2/20/2013
Mayo Clinic researchers developed a medication reconciliation intervention program for outpatient primary care settings that improved the accuracy of medication lists in the practice's electronic medical records.
Personal Health Record Facilitates Ongoing Monitoring and Communication, Improving Engagement and Outcomes in Low-Income Diabetes Patients 2/20/2013
A free, online personal health record assists diabetes patients and their clinicians in monitoring key clinical indicators, communicating during and between office visits, and sharing information with other relevant individuals, leading to enhanced levels of patient engagement and improved blood glucose control.
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QualityTools
American Society of Clinical Oncology (ASCO) Patient Guide: Follow-Up Care for Colorectal Cancer 2/20/2013
This patient guide is based on the American Society of Clinical Oncology's recommendations on follow-up care for patients with colorectal cancer.
Department of Veterans Affairs/Department of Defense (VA/DoD) Clinical Practice Guideline for the Management of Post Traumatic Stress: Module B Summary 2/20/2013
This 15-page module summary on posttraumatic disorders in primary care is derived from the evidence-based clinical practice guideline Management of Post Traumatic Stress, developed by the Department of Veterans Affairs and Department of Defense. It focuses on acute stress disorder and post-traumatic stress disorder.
Diabetes Management 2/20/2013
This bilingual booklet (in Cantonese and English), developed by the Chinese Community Health Resource Center, can help educate Chinese patients about the risk factors and symptoms of diabetes.
Eating Hints for Cancer Patients: Before, During, and After Treatment 2/20/2013
This booklet educates cancer patients (and their families or other caregivers) about their diet needs during treatment and helps them cope with side effects that may affect eating.
Lactose Intolerance: Information for Health Care Providers 2/20/2013
This fact sheet can be used by health care providers to educate patients who are lactose intolerant on how they can get enough calcium each day.
Other Related Results
ARTICLES
A Conversation on Cultural Competence with Cindy Brach, Senior Health Policy Researcher, AHRQ 11/14/2012
Technology Is Improving Patients' Access to Their Health Information: A Conversation With Mary P. Griskewicz, MS, FHIMSS, Senior Director of Health Information Systems, Healthcare Information and Management Systems Society 10/31/2012
Focusing on Priority Populations: An Interview with Cecilia Rivera Casale, Senior Advisor for Minority Health, AHRQ 5/30/2012
ISSUES
Increasing Patient Involvement in Health Care 10/10/2012
Support Following Unexpected Clinical Events 6/20/2012
Patient Engagement 11/23/2011
Cultural Competence 5/25/2011
Text Messaging & Sexual Health 4/27/2011
Personal Health Records 2/16/2011
Language/Culture Matching 8/4/2010
Shared Decisionmaking 7/7/2010
Improving the Health Literacy of Patients 12/22/2008
Cultural Competence 10/13/2008
VIDEOS
Brenner Children’s Hospital BrennerFIT program
Care Management Plus Program: Can This Innovation Be Scaled?
Essentia Heart Failure Program: Can This Innovation Be Scaled?
Heart Failure Disease Management Improves Outcomes and Reduces Costs
Post-discharge Care Management Integrates Medical and Psychosocial Care of Low-Income Elderly Patients
Practice Enhancement Assistants Improve Quality of Care in Primary Care Practices
EVENTS
Linking Clinical Care and Communities for Improved Prevention
9/1/2011
Meeting the Health Care Needs of Underserved Women
5/19/2011
Chats on Change: New Ways to Communicate With Patients
4/5/2011
Chats on Change: Using New Media for Innovation in Health Care Delivery
1/27/2011
Effective Patient-Provider Email: A Pediatrician's Experience
10/1/2009

Last updated: February 13, 2013.