About Us
Federal Reserve Consumer Help, launched in 2007, is a centralized operation of the Federal Reserve System that assists consumers in filing complaints involving financial institutions.
Our mission is to promptly and courteously guide consumers with complaints about financial institutions to the appropriate agency for help (see how we move a complaint through the process). We also respond to consumer questions about federal consumer protection laws and regulations.
You can trust us to value the privacy and confidentiality of any information you give us. Our web privacy policy is posted.
