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USCIS Responses to Formal Recommendations

The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers.  USCIS takes these recommendations seriously and reviews them thoroughly.  Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman.  For more information on many of these topics, please visit the OLU Information Room. 


August 2012

USCIS Response to Recommendation 51 (2755KB PDF)
Response to Recommendation 51; Recommendations to Improve the Quality in Extraordinary Ability and Other Employment-Based Adjudications
08/31/2012

USCIS Response to Formal Recommendation 53 (927KB PDF)
Response to Recommendation 53, Recommendations Regarding U.S. Citizenship and Immigration Services's (USCIS's) Role in the Petition Information Management Service (PIMS)
08/16/2012


June 2012

USCIS Formal Response to Recommendation 52 ( PDF)
Response Recommendation 52, Recommendations to Improve the Quality of Responses to Inquiries from Individuals and Employers
06/25/2012


April 2012

USCIS Response to Formal Recommendation 49 (1784KB PDF)
Response to Recommendation 49, Employment Authorization Documents (EADs): Meeting the 90-Day Mandate and Minimizing the Impact of Delay on Individuals and Employers
04/17/2012


January 2012

USCIS Formal Response 50 (436KB PDF)
Response to Recommendation 50; Employment Authorization for Asylum Applicants: Recommendations to Improve Coordination and Communication
01/04/2012


October 2011

USCIS Response to Formal Recommendation 48 (69KB PDF)
Response to Recommendation, 48 Deferred Action: Recommendations to Improve Transparency and Consistency in the USCIS Process
10/27/2011


July 2011

USCIS Response to Formal Recommendation 47 (149KB PDF)
Special Immigrant Juvenile (SIJ) Adjudications: An Opportunity for Adoption of Best Practices
07/15/2011


June 2011

USCIS Response to Formal Recommendation 46 (78KB PDF)
Customer Complaints: A Tool for Quality Customer Service and Accountability
06/06/2011


October 2010

USCIS Response to Formal Recommendation 45 (313KB PDF)
Response to Recommendation Regarding the Processing of Waivers of Inadmissibility
10/12/2010


July 2010

USCIS Formal Response 44 ( PDF)
Emergent or Denied Refugee Applications: Expiting Cases, Articulating Reasons for Denial, and Issuing Guidance for Requests for Reconsideration
CISOMB agreed to extend the statutory deadline for responding
07/31/2010


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Last updated: 08/28/2009