Core Competencies

Oral Communication

Delivers clear, effective communication and takes responsibility for understanding others.

Organizes and expresses ideas clearly orally
Keeps manager and others informed of the status of projects and activities
Ensures that regular communication occurs based on the needs of the project or the individual
Clarifies the meaning and intent of others’ communication when it is unclear
Tailors communication to the level and experience of the audience
Utilizes strong listening skills to formulate direct, responsive answers to questions
Effectively communicates complex ideas using analogies, visuals, and other techniques
Creatively identifies and utilizes effective communication channels and methods

Expert: Models, leads, trains, and motivates multiple levels of personnel to be excellent in attention to communication..
Advanced: Even in the most difficult situations, ensures that regular communication occurs based on the needs of the project or individual, listens well, clarifies the intent of others’ communication, tailors communication to the level of the audience, and identifies creative methods such as analogies and visuals to communicate complex ideas.
Intermediate: Usually ensures that regular communication occurs based on the needs of the project or individual, listens well, clarifies the intent of others’ communication, tailors communication to the level of the audience, and utilizes creative methods such as analogies and visuals to communicate complex ideas.
Basic: Sometimes uses appropriate grammar and choice of words, organizes and expresses ideas clearly, and keeps others informed of the status of projects.
Awareness: Demonstrates a common knowledge or understanding of oral communication, but may avoid or miss opportunities to deliver effective communication or take responsibility to understand others.