Disaster Relief

You may be eligible for 30 forms of assistance.

Forms of Assistance You Can Apply for Online
Expand AllCollapse All
Business Disaster Loans
Show Details
Program Description
The U.S. Small Business Administration (SBA) is responsible for providing affordable, timely and accessible financial assistance to private, non-profit organizations and businesses of all sizes located in a declared disaster area. Financial assistance is available in the form of low-interest, long-term loans for losses that are not fully covered by insurance or other recoveries.

SBA's disaster loans are the primary form of Federal assistance for the repair and rebuilding of non-farm, private sector disaster losses. The disaster loan program is the only form of SBA assistance not limited to small businesses.

Businesses and private non-profit organizations of any size may borrow up to $2 million to repair or replace disaster damaged or destroyed real estate, machinery and equipment, inventory, and other business assets . In some cases, SBA may be able to refinance all or part of a previous mortgage or lien. Loans may also be increased up to 20 percent of the total amount of disaster damage to real estate and/or leasehold improvements, as verified by SBA, to make improvements that lessen the risk of property damage by possible future disasters of the same kind.

For small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and most private non-profit organizations of all sizes, the SBA offers Economic Injury Disaster Loans (EIDL) up to $2 million to help meet working capital needs caused by the disaster. EIDL assistance is available regardless of whether the business suffered any physical property damage.

The statutory limit for business loans is $2 million and applies to the combination of physical, economic injury, mitigation and refinancing, and applies to all disaster loans to a business and its affiliates for each disaster.
General Program Requirements
In order to qualify for this benefit program, your business or private non-profit organization must have sustained physical damage and be located in a disaster declared county.
Application Process
Apply online for disaster loan assistance at your own convenience through SBA’s secure Website at https://disasterloan.sba.gov/ela. You may also may completed applications to:

Mail completed applications to:
Processing and Disbursement Center
14925 Kingsport Road
Fort Worth, Texas 76155

Disaster victims can also apply in person at any FEMA-State Disaster Recovery Center, SBA Disaster Loan Outreach Center or SBA Business Recovery Center and receive personal, one-on-one help from an SBA representative. To find a location near you or help applying by mail, please contact our Customer Service Center at 1-800-659-2955 or by e-mail at DisasterCustomerService@sba.gov.

Homeowners and renters applying for assistance in a Presidential disaster declaration must first register with FEMA either online at www.disasterassistance.gov or by phone at 1-800-621-3362.
Program Contact Information
For more information about the disaster loan program or questions on how to apply, please call 1-800-659-2955, email disastercustomerservice@sba.gov or visit www.sba.gov/services/disasterassistance.
Managing Agency
U.S. Small Business Administration http://www.sba.gov
Disaster Recovery Center (DRC) / DRC Locator
Show Details
Program Description
A Disaster Recovery Center (DRC) is a readily accessible facility or mobile office which applicants can visit for information about Federal Emergency Management Agency (FEMA) or other disaster assistance programs, or for questions related to their case. The Disaster Recovery Center Locator allows individuals to find the hours, services, and locations of nearby DRCs.

Some of the services that a DRC may provide include:
  • Guidance regarding disaster recovery assistance and programs for survivors
  • Clarification of any written correspondence received from FEMA
  • Housing assistance and rental resource information
  • Answers to questions, resolution to problems and referrals to agencies that may provide further assistance
  • Status of applications being processed by FEMA
  • Small Business Administration (SBA) program information regarding assistance
  • Registration for FEMA assistance via telephone
General Program Requirements
There are no eligibility criteria to enter a Disaster Recovery Center (DRC) or to view the DRC Locator tool.
Application Process
No application is needed to use the Disaster Recovery Center (DRC) Locator. To find your nearest DRC, visit http://asd.fema.gov/inter/locator/home.htm.
Program Contact Information
For more information, please call:
1-800-621-FEMA (3362)
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
FEMA Housing Portal
Show Details
Program Description
The FEMA Housing Portal is intended to help individuals and families who have been displaced by a disaster find a place to live. The portal consolidates rental resources to help individuals and families find available rental units in their area. Rental resources are identified and provided by Federal agencies such as the U.S. Department of Housing and Urban Development, U.S. Department of Agriculture, U.S. Veterans Administration, as well as by private organizations and individuals.
General Program Requirements
In the advanced search criteria users can search for properties that meet their living needs and/or accept specific assistance programs. The relevant advanced search criteria are listed below:
  • Pets accepted
  • Section 8
  • Accessible
Application Process
No application is necessary to use the FEMA Housing Portal website.
Program Contact Information
To start searching for housing, visit:
https://asd.fema.gov/inter/hportal/home.htm
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
Food for Florida
Show Details
Program Description
Food for Florida is the name of the state of Florida's Disaster Supplemental Nutrition Assistance Program (D-SNAP). The U.S. Department of Agriculture (USDA) Food and Nutrition Service (FNS) approves state requests to operate a D-SNAP after the state has received a Presidential disaster declaration for individual assistance, and grocery stores are open and operating in your area. Once program operations have been approved, the Florida Department of Children and Families (DCF) will set a limited period for you to file a Food for Florida application.
General Program Requirements
You are eligible for food assistance through Food for Florida if you:
  • Are not already receiving food benefits through the Supplemental Nutrition Assistance Program (SNAP), which is the regular state food assistance program (Current SNAP households may be eligible for supplemental disaster benefits.)
  • Were living or, in some cases, working in the disaster area at the time of the disaster
  • Experienced at least one of the following adverse effects:
    • Unreimbursed disaster-related expenses (e.g., home or business repairs, temporary shelter expenses, evacuation expenses, home/business protection, disaster-related personal injury including funeral expenses)
    • Lost or inaccessible income
    • In some cases, households that have experienced food loss without incurring other disaster-related expenses may be eligible

Your eligibility for Food for Florida is based on your “disaster gross income” or DGI. When you apply for benefits, your caseworker will calculate your DGI by adding your take-home pay, unearned income (such as public assistance payments) and liquid resources (such as bank accounts and cash on hand) and subtract your unreimbursed disaster-related expenses.

The maximum DGI is set each year and is based on household size. If your DGI is less than the maximum you may qualify for Food for Florida. To see current DGIs for various household sizes visit:
http://www.fns.usda.gov/snap/government/FY11_Income_Standards.htm

Application Process
The Food for Florida online application is activated for declarations at the state level by the Governor and for Presidential disaster declarations for individual assistance. For information and to pre-register for assistance following a state declared disaster using the web-based system, visit http://www.dcf.state.fl.us/programs/access/fff/.

If there is a presidential declaration, you can apply for Food for Florida when you complete the application process on DisasterAssistance.gov.
Program Contact Information
Florida DCF certification staff must review your household’s circumstances to determine eligibility. You may either apply in person for Food for Florida benefits at an application site or pre-register online and report to an application site in your area to show proof of identity and, if eligible, obtain your Electronic Benefits Transfer (EBT) card. The EBT card will be loaded with your Food for Florida benefits and works like a debit card at most grocery stores.

You can access a listing of Food for Florida application sites in your area at: http://www.dcf.state.fl.us/programs/access/servicecenters.shtml#svcctrs
Managing Agency
U.S. Department of Agriculture Food and Nutrition Service (FNS) http://www.fns.usda.gov/disasters/disaster.htm
Home and Property Disaster Loans
Show Details
Program Description
The U.S. Small Business Administration (SBA) is responsible for providing affordable, timely and accessible financial assistance to homeowners and renters located in a declared disaster area. Financial assistance is available in the form of low-interest, long-term loans for losses that are not fully covered by insurance or other recoveries.

Homeowners may apply for up to $200,000 to repair or replace their primary residence to its pre-disaster condition. The loan may not be used to upgrade the home or make additions to it, unless as required by building authority/code. In some cases, SBA may be able to refinance all or part of a previous mortgage (not to exceed $200,000) when the applicant does not have credit available elsewhere, has suffered substantial disaster damage not covered by insurance, and intends to repair the damage. SBA considers refinancing when processing each application. Loans may also be increased by as much as 20 percent of the verified losses (not to exceed $200,000) to protect the damaged real property from possible future disasters of the same kind. Secondary homes or vacation properties are not eligible for home disaster loans; however, qualified rental properties may be eligible for assistance under the business disaster loan program.

Renters and homeowners alike may borrow up to $40,000 to replace damaged or destroyed personal property such as clothing, furniture, appliances, automobiles, etc. As a rule of thumb, personal property is anything that is not considered real estate or a part of the actual structure. This loan may not be used replace extraordinarily expensive or irreplaceable items, such as antiques, collections, pleasure boats, recreational vehicles, fur coats, etc.
General Program Requirements
In order to qualify for this benefit program, To be eligible for SBA assistance, homeowners and renters must have sustained physical damage and be located in a disaster declared county.
Application Process
Apply online for disaster loan assistance at your own convenience through SBA’s secure Website at https://disasterloan.sba.gov/ela. You may also may completed applications to:

Mail completed applications to:
Processing and Disbursement Center
14925 Kingsport Road
Fort Worth, Texas 76155

Disaster victims can also apply in person at any FEMA-State Disaster Recovery Center or SBA Disaster Loan Outreach Center and receive personal, one-on-one help from an SBA representative. To find a location near you or help applying by mail, please contact our Customer Service Center at 1-800-659-2955 or by e-mail at DisasterCustomerService@sba.gov.

Homeowners and renters applying for assistance in a Presidential disaster declaration must first register with FEMA either online at www.disasterassistance.gov or by phone at 1-800-621-3362.
Program Contact Information
For more information about the program or questions on how to apply, please call 1-800-659-2955, email disastercustomerservice@sba.gov or visit www.sba.gov/services/disasterassistance.
Managing Agency
U.S. Small Business Administration http://www.sba.gov
Individuals and Households Program - Housing Assistance
Show Details
Program Description
The Individuals and Households Program (IHP) provides assistance to individuals and households affected by a disaster to enable them to address necessary expenses and serious needs, which cannot be met through other forms of disaster assistance or insurance. Forms of housing assistance under IHP include temporary housing, repair, replacement, and semi-permanent/permanent housing construction.
General Program Requirements
To receive money or help for housing needs that are the result of a disaster, all of the following must be true:
  • You have losses in an area that has been declared a disaster by the President of the United States
  • You have no insurance, or have filed for insurance benefits and the damage to your property is not covered by your insurance, or your insurance settlement is insufficient to meet your losses
  • You or someone who lives with you is a citizen of the United States, a non-citizen national, or a qualified alien
  • The home in the disaster area is where you usually live and where you were living at the time of the disaster
  • You are not able to live in your home now, you cannot get to your home due to the disaster, or your home requires repairs because of damage from the disaster.
Application Process
To begin the assistance registration process, visit Start Registration.
Program Contact Information
You can visit a local Disaster Recovery Center (DRC) for assistance, or call the FEMA Helpline to register for disaster assistance or ask questions about your application:
1-800-621-3362

For people with speech or hearing disabilities, call:
TTY: 1-800-462-7585
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
Individuals and Households Program - Other Needs Assistance
Show Details
Program Description
The Individuals and Households Program provides assistance to individuals and households affected by a disaster to enable them to address necessary expenses and serious needs, which cannot be met through other forms of disaster assistance or insurance. Forms of other needs assistance under IHP include personal property, medical, dental and funeral.
General Program Requirements
To receive money for "Other than Housing Needs" that are the result of a disaster, all the following must be true:
  • You have losses in an area that has been declared a disaster area by the President of the United States 
  • You have no insurance, or have filed for insurance benefits and the damage to your property is not covered by your insurance, or your insurance settlement is insufficient to meet your losses
  • You or someone who lives with you is a citizen of the United States, a non-citizen national, or a qualified alien
  • You have necessary expenses or serious needs because of the disaster
  • You have accepted assistance from all other sources for which you are eligible, such as insurance proceeds or Small Business Administration disaster loans.
Application Process
To apply for this program please contact FEMA at 1-800-621-FEMA (1-800-621-3362) or visit:
http://www.fema.gov/assistance/index.shtm
Program Contact Information
You can visit a local Disaster Recovery Center (DRC) for assistance, or call the FEMA helpline for teleregistration or with questions about FEMA other needs assistance:
1-800-621-3362
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
Forms of Assistance without Online Applications
203(h) Mortgage Insurance for Disaster Victims and 203(k) Rehabilitation Mortgage Insurance
Show Details
Program Description
Section 203(h) Mortgage Insurance for Disaster Victims helps survivors in presidentially-designated disaster areas to obtain mortgages to purchase a new home or rebuild their home that was damaged by a disaster.

Section 203(k) Rehabilitation Mortgage Insurance enables homebuyers and homeowners to either finance both the purchase (or refinancing) of a house and the cost of its rehabilitation through a single mortgage, or finance the rehabilitation of their existing home. Money may be used for rehabilitation efforts ranging from relatively minor to virtual reconstruction. Section 203(k) insured loans can finance the rehabilitation of the residential portion of a property that also has non-residential uses and they can cover the conversion of a property of any size to a one- to four- unit structure.
General Program Requirements
In order to be eligible for Section 203(h) Mortgage Insurance for Disaster Victims, you must be a homeowner of a one-family home that was destroyed during a presidentially-declared disaster. The home in question must also be your primary residence.

In order to be eligible for Section 203(k) Rehabilitation Mortgage Insurance, you must be able to make monthly mortgage payments and be rehabilitating a home that is at least one year old.
Application Process
To apply, please contact a Federal Housing Administration (FHA)-approved lender at:
http://hud.gov/ll/code/llslcrit.cfm
Program Contact Information
For more information on the Section 203h Mortgage Insurance for Disaster Victims program, visit:
http://www.hud.gov/offices/hsg/sfh/ins/203h-dft.cfm

For more information on the Section 203(k) Rehabilitation Mortgage Insurance program, visit:
http://www.hud.gov/offices/hsg/sfh/203k/203kmenu.cfm

If you have additional questions, contact our FHA Resource Center at:
http://www.hud.gov/offices/hsg/sfh/fharesourcectr.cfm

Or call:
1-800-CALL-FHA (1-800-225-5342)

You can also locate your local FHA Homeownership Center at:
http://www.hud.gov/offices/hsg/sfh/hoc/hsghocs.cfm You may also email us at:info@fhaoutreach.com
Managing Agency
U.S. Department of Housing and Urban Development http://www.hud.gov/
Business and Industrial Loans
Show Details
Program Description
The purpose of the Business & Industrial (B&I) Guaranteed Loan Program is to improve, develop, or finance business, industry, and employment and improve the economic and environmental climate in rural communities. This purpose is achieved by bolstering the existing private credit structure through the guarantee of quality loans which will provide lasting community benefits.
General Program Requirements
A borrower may be:
  • An individual
  • A cooperative organization, corporation, partnership, or other legal entity organized and operated on a profit or nonprofit basis
  • An Indian tribe on a Federal or State reservation or other Federally recognized tribal group, or
  • A public body.
A borrower must be engaged in or proposing to engage in a business that will:
  • Provide employment
  • Improve the economic or environmental climate
  • Promote the conservation, development, and use of water for aquaculture, or
  • Reduce reliance on nonrenewable energy resources by encouraging the development and construction of renewable energy systems.
Individual borrowers must be citizens of the United States or reside in the U.S. after being legally admitted for permanent residence. Corporations or other non-public body organization-type borrowers must be at least 51 percent owned by persons who are either citizens of the U.S. or reside in the U.S. after being legally admitted for permanent residence. B&I loans are normally available in rural areas.
Application Process
Complete applications should be sent to the USDA Rural Development State Office for the project location. Loan applications can be found by visiting http://www.rurdev.usda.gov/rbs/busp/b&i_gar.htm.
Program Contact Information
A list of offices and additional information can be obtained at:http://www.rurdev.usda.gov/recd_map.html For more information please visit:http://www.rurdev.usda.gov/rbs/busp/b%26I_gar.htm
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Crop Insurance
Show Details
Program Description
Crop Insurance protects agricultural producers against crop losses resulting from natural causes. The program, administered by USDA's Risk Management Agency (RMA), offers several different plans for crops and livestock. Availability of these crop policy plans varies by state and county.
General Program Requirements
To qualify for this benefit program, you must be an agricultural producer/farmer or rancher.
Application Process
For a listing of insurance companies and agents offering crop insurance coverage, visit http://www3.rma.usda.gov/tools/agents/companies/.
Program Contact Information
To contact the Risk Management Agency, please email us at:rma.mail@rma.usda.gov For more information about the Crop Insurance Program and to find insurance plans available in your area, visit:http://www.rma.usda.gov
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Disaster Assistance and Emergency Relief Program
Show Details
Program Description
The Internal Revenue Service (IRS) provides tax counseling and assistance to taxpayers whose property has been damaged or lost in a Federally declared disaster area. The following are examples of the types of assistance available:
  • Assistance with filing claims for tax refunds
  • Tax information and assistance
  • Disaster kits containing tax forms and publications to help victims determine the amount of a casualty loss deduction for destroyed property
  • Information on ways to reconstruct destroyed financial records
  • Copies or transcripts of previously filed tax returns free of charge
General Program Requirements
Taxpayers have the option to deduct non-reimbursed casualty losses that occurred in a Federally declared disaster area in the year the disaster occurred or file an amended return and deduct the loss in the year immediately preceding the year the disaster occurred. Taxpayers must use Form 4684 to report a gain or deductible loss from a casualty.

The IRS may postpone tax deadlines to provide extra time to file returns and pay taxes. Interest may decrease for the extensive period of time to file tax returns and pay taxes.
Application Process
This tax relief is automatic for affected taxpayers whose address of record is in a Federally declared disaster area. All other affected taxpayers must self identify for disaster relief by contacting the IRS at 1-866-562-5227.
Program Contact Information
For more information about the program, please visit:
http://www.irs.gov/businesses/small/article/0,,id=156138,00.html

Or contact your local Taxpayer Assistance Center:
http://www.irs.gov/localcontacts/index.html

 For additional information contact:
IRS Tax Forms & Publications
SE:W:CAR:MP:FP, IR-6526
1111 Constitution Ave NW
Washington, DC 20224
Managing Agency
U.S. Department of the Treasury http://www.ustreas.gov/
Disaster Legal Services (DLS)
Show Details
Program Description

Disaster Legal Services (DLS) provides legal assistance to low-income individuals who, prior to or as a result of a disaster, are unable to secure legal services adequate to meet their disaster-related needs. When the President declares a major disaster, the Federal Emergency Management Agency, through an agreement with the Young Lawyers Division of the American Bar Association, provides free legal assistance to low income disaster survivors. Legal assistance includes counseling and advice, referral to appropriate sources of legal services and legal representation in non-fee-generating cases. Cases that may generate a fee are turned over to the local lawyer referral service. The legal assistance is provided by a range of participating attorneys, law firms, not-for-profit legal services providers, Legal Services Corporation recipients, state and local bar associations and pro bono organizations.

Local lawyers typically provide assistance such as:

  • Help with insurance claims for doctor and hospital bills, loss of property, loss of life, etc.
  • Drawing up new wills, powers of attorney and other legal documents lost during the disaster
  • Help with home repair contracts and contractors
  • Advice on problems with landlords

 

General Program Requirements
In order to qualify for this benefit program, you must be a survivor of a presidentially-declared major disaster.
Application Process
To find out if your state has a Disaster Legal Services program, call the FEMA Helpline 1-800-621-FEMA (1-800-621-3362). For the hearing impaired, please call 1-800-462-7585.
Program Contact Information
Please note that when you contact the following numbers, you will be directed to available disaster-specific assistance and information. You will not receive direct legal assistance at that time.

You can call us toll free at:
1-800-621-3362

For the hearing impaired, please call:
1-800-462-7585

Headquarters Office:
Federal Emergency Management Agency
Recovery Division
Washington, DC 20472

For more information, please visit the following websites:
http://www.fema.gov/assistance/index.shtm

http://www.abanet.org/disaster/

http://www.disasterlegalaid.org/

http://www.lsc.gov/
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
Show Details
Program Description
The Disaster Supplemental Nutrition Assistance Program (D-SNAP) is a food assistance program specifically for disaster survivors following a presidentially-declared disaster. Recipients accessing D-SNAP benefits use an Electronic Benefits Transfer (EBT) card, which operates much like a debit card.

The U.S. Department of Agriculture's (USDA's) Food and Nutrition Service (FNS) can authorize the issuance of D-SNAP when the President declares a major disaster for individual assistance. States must request that FNS allow them to issue emergency benefits in areas affected by a disaster. FNS works closely with states to prepare plans for D-SNAP.
General Program Requirements
The D-SNAP system operates under a different set of eligibility and benefit delivery requirements than the regular Supplemental Nutrition Assistance Program (SNAP). Those who may not ordinarily qualify for SNAP may be eligible for D-SNAP, as the D-SNAP eligibility requirements take into account a household's out-of-pocket disaster-related expenses and count only take-home pay and accessible liquid resources. D-SNAP applications are generally accepted for a period of seven days, except in extraordinary circumstances. Eligible households are issued an allotment sufficient to meet their food needs for a 30-day period.

USDA provides administrative funding to individual states, which operate their own D-SNAP programs. USDA funds 100 percent of the costs of D-SNAP benefits for eligible households. While program requirements vary somewhat from state to state, those eligible for D-SNAP typically must have experienced one of the following:
  • Food damaged by disaster event or spoiled due to power outage
  • Disaster-related expenses not expected to be reimbursed during the benefit period (e.g., home or business repairs, temporary shelter expenses, evacuation expenses, home/business protection, disaster-related personal injury including funeral expenses)
  • Lost or inaccessible income, including reduction or termination of income, or a delay in receipt of income for half the benefit period
Those already receiving regular SNAP benefits may not receive a full D-SNAP benefit simultaneously. Instead, current SNAP participants affected by the disaster may be eligible for supplemental benefits to increase their SNAP allotment to the maximum for their household size for the month of the disaster. This provides for benefit equity among SNAP and D-SNAP households.

Each household's circumstances must be reviewed by state human services agency certification staff to determine eligibility. Currently, applicants must apply in person directly to each state D-SNAP program for benefits.
Application Process
You can access a listing of state D-SNAP hotlines to obtain information on application sites in your area at:
http://www.fns.usda.gov/snap/contact_info/hotlines.htm

Individuals may also apply in-person using a paper application at a disaster services site. Mobile units may also be operating to assist special needs populations or isolated areas.
Program Contact Information
For more information, visit:
http://www.fns.usda.gov/disasters/disaster.htm
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Disaster Unemployment Assistance
Show Details
Program Description
The Disaster Unemployment Assistance (DUA) program provides unemployment benefits to individuals who have become unemployed as a result of a presidentially-declared major disaster.
General Program Requirements
In order to qualify for this benefit, your employment or self-employment must have been lost or interrupted as a direct result of a major disaster declared by the President of the United States. You must have been determined not eligible for regular unemployment insurance benefits (under any state or Federal law).

Payment will be made to an unemployed worker, who as a direct result of a presidentially-declared major disaster:
  • No longer has a job,
  • Is unable to reach the place of work,
  • Was to commence work and does not have a job or is unable to reach the job,
  • Has become the breadwinner for the household because the head of household died as a direct result of the disaster (If you became a breadwinner due to the death of a self-employed individual as a direct result of the disaster, you are considered an unemployed worker for DUA purposes), or
  • Cannot work because of a disaster-incurred injury.

With exceptions for persons with an injury and for self-employed individuals performing activities to return to self-employment, individuals must be able to work and available for work, which are the same requirements to be eligible for regular state unemployment insurance benefits.

To determine your eligibility for unemployment insurance (UI) benefits, you should contact the state unemployment insurance agency in the state where you are located as soon as possible after becoming unemployed. In some states, you can now file a claim by telephone and the Internet.

Application Process
More information about this program and where to apply for benefits under this program is available at http://workforcesecurity.doleta.gov/unemploy/disaster.asp.
Program Contact Information
People who are hearing impaired may call this toll-free TTY number:1-877-889-5627 You can also call:1-877-872-5627
Managing Agency
U.S. Department of Labor http://www.dol.gov/
Emergency Conservation Program for Agricultural Producers
Show Details
Program Description
The Emergency Conservation Program (ECP) shares the cost of rehabilitating eligible farmlands damaged by natural disaster with agricultural producers. During severe drought, ECP also provides emergency water assistance for livestock and for existing irrigation systems for orchards and vineyards. Emergency cost-sharing is limited to new conservation problems created by natural disasters which would, if left untreated, render the land impaired or endangered. (Conservation problems that existed before the natural disaster are not eligible for cost sharing assistance.) ECP may be available in areas without regard to a President or Secretarial emergency disaster designation.
General Program Requirements
In order to qualify for this benefit program, you must be a farmer or rancher who owns or controls farmland that needs to be rehabilitated due to damage from natural disasters or needs emergency water conservation measures in periods of severe drought.
Application Process
To apply for assistance, contact the Farm Service Agency (FSA) office nearest you using this office locator tool:
http://offices.sc.egov.usda.gov/

Or write the Farm Service Agency, Emergency Conservation Program Manager at:
National Program Manager
Emergency Conservation Program
Farm Service Agency
Conservation and Environmental Programs Division
1400 Independence Avenue, SW, Room 4710
Washington, D.C. 20250
Program Contact Information
For more information, please visit:
http://www.fsa.usda.gov/FSA/webapp?area=home&subject=copr&topic=ecp
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Farm Emergency Loans
Show Details
Program Description
The emergency loan program aims to help family farmers recover from losses resulting from natural disasters. These loans can be used to:
  • repair or replace buildings or other structures
  • purchase livestock and equipment
  • pay essential farm operating and family living expenses
  • refinance debt, or
  • repair or replace essential household contents damaged in the disaster.
General Program Requirements
To qualify for an Emergency Loan, you must be a U.S. citizen or permanent resident who owns or controls farm/ranch land, who has suffered production or property losses from a natural disaster (including severe drought) and who has been denied a loan by a commercial lender. Applicants must also have an acceptable credit history; not have received debt forgiveness from the Agency; and not have had any controlled substance convictions. For production loss loans, the applicant must have suffered at least a 30 percent loss in yield. Emergency loans may also be made to replace damaged farm/ranch property.
Application Process
Applications for emergency loans must be received within 8 months of the county's disaster or quarantine designation date. To apply for an emergency loan, applicants must submit an application form (FSA-410-1) and business plan, in addition to other forms required to determine eligibility.

You may obtain information about this program and how to apply at:
http://www.fsa.usda.gov/FSA/webapp?area=home&subject=fmlp&topic=efl
Program Contact Information
Or you may contact the FSA program manager directly via phone or email:1-202-720-1632jim.radintz@wdc.usda.gov You may also obtain information through your local FSA office or USDA service center. To locate the office nearest you, visit:http://offices.sc.egov.usda.gov/locator/app?state=us&agency=fsa The Business and Cooperative Programs website is available at:http://www.rurdev.usda.gov/rbs/busp/b%26I_gar.htm
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Farm Ownership Loans (Direct and Guaranteed)
Show Details
Program Description
The Farm Service Agency (FSA) makes farm ownership (FO) loans to farmers and ranchers who temporarily cannot obtain a loan from a bank, Farm Credit System institution, or other lender due to disaster and financial hardship. FSA also makes loans to beginning farmers. Both "guaranteed" and "direct" loans are available though this program. Under the guaranteed loan program, conventional lenders (banks, Farm Credit System institutions, and other lenders) make the loan, and FSA guarantees it for up to 95 percent of the loss of principal and interest. The maximum FSA guaranteed FO loan is $1,214,000. Your lender can tell you if a guarantee is the right loan for you.

Applicants who are unable to qualify for a guaranteed loan may be eligible for a direct loan from FSA. Direct loans are made and serviced by FSA officials using Government funds. FSA provides direct loan customers with supervision and credit counseling so that they have a greater chance to be successful. The maximum direct FO loan is $300,000.
General Program Requirements
To be eligible for a farm ownership loan from the Farm Service Agency (FSA), you must:
  • Be a U.S. citizen or permanent resident
  • Not be delinquent on a Federal debt
  • Not have caused a loss to the Government by having a previous Federal debt forgiven
  • Not have a poor history of repaying debts
  • Not have any controlled substance convictions
  • Be the operator of a "family-sized farm" after the loan is closed
  • Not have any outstanding judgments against you
  • Be unable to obtain credit elsewhere.
Applicants must have enough money to repay the loan and enough collateral to fully secure it. Other eligibility criteria apply and can be found on the Farm Service Agency website or by contacting FSA directly.
Application Process
To apply for a direct farm ownership loan, submit an application form (FSA-2001) and business plan, in addition to other forms required to determine eligibility.

To apply for a guaranteed loan, visit your lender, who will arrange for the guarantee.
Program Contact Information
For more information about this program and how to apply, visit:http://www.fsa.usda.gov/FSA/webapp?area=home&subject=fmlp&topic=dflop You may also obtain information through your local FSA office or USDA service center. To locate the office nearest you, visit:http://offices.sc.egov.usda.gov/locator/app?state=us&agency=fsa
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Inquiry Routing and Information System (IRIS)
Show Details
Program Description
The Inquiry Routing and Information System (IRIS) is a web-based inquiry management tool used by veterans and other Veterans Affairs (VA) website visitors to obtain general information on VA benefits and other areas of interest relative to VA. The system may be used to obtain information about specific benefits claims. Users may also submit compliments, complaints, and suggestions via IRIS. Any of the following options may be used to obtain information:
  • Locations (find a VA facility)
  • Frequently Asked Questions (FAQs)
  • Education Benefits Inquiries
  • Board of Veteran Appeals
  • Ask a Question
  • Toll Free Numbers for contacting VA
  • FOIA (Freedom of Information Act) requests
  • Paperwork Reduction Act Notice
Application Process
There is no application process to access IRIS. Users must complete a web form to ask questions. To begin using IRIS, please visit https://iris.custhelp.com.
Program Contact Information
For technical issues with IRIS, please visit:https://iris.custhelp.com/
Managing Agency
U.S. Department of Veterans Affairs http://www.va.gov/
International Terrorism Victim Expense Reimbursement Program (ITVERP)
Show Details
Program Description
The International Terrorism Victim Expense Reimbursement Program (ITVERP) reimburses eligible victims of designated acts of international terrorism that occur outside of the United States for expenses associated with that victimization. You can seek reimbursement for eligible victims of international terrorism for expenses associated directly with that victimization. Such expenses include the following:
  • Medical (including dental and rehabilitation)
  • Mental health care
  • Property loss, repair, replacement
  • Funeral and burial
  • Miscellaneous expenses (such as temporary lodging, local transportation, telephone costs, emergency travel)
General Program Requirements
In order to qualify for this benefit, you must be a U.S. national or a U.S. government officer/employee. The individual victim must have suffered "direct physical or emotional injury or death as a result of an act of international terrorism occurring on or after October 23, 1983, with respect to which an investigation or prosecution was ongoing or was commenced after April 24, 1996." If the victim is a minor, incompetent, incapacitated, or is killed, a family member or legally designated representative of the victim may receive expense reimbursement on behalf of the victim. In addition to the victim, claimants may include the following:
  • Spouse of the victim
  • Parents of the victim
  • Children of the victim
  • Siblings of the victim
  • Legally designated victim representative.
Application Process
To apply for this program, visit http://www.ovc.gov/itverp for an application and detailed instructions.
Program Contact Information
For more information, contact the International Terrorism Victim Expense Reimbursement Program:

Phone: 1-800-363-0441

Mail:
Office for Victims of Crime
ITVERP Resource Center
810 7th Street, N.W.
Washington, DC 20531

Email:ITVERP@usdoj.gov Website:http://www.ovc.gov/itverp
Managing Agency
U.S. Department of Justice http://www.usdoj.gov
Louisiana Disaster Supplemental Nutrition Assistance Program (D-SNAP)
Show Details
Program Description

The Louisiana Disaster Supplemental Nutrition Assistance Program (D-SNAP) is the state of Louisiana's disaster food assistance program for low to moderate-income residents. The U.S. Department of Agriculture Food and Nutrition Service approves a state request to operate a D-SNAP after the state has received a Presidential disaster declaration for individual assistance and grocery stores are open and operating in your area. Once program operations have been approved, the Louisiana Department of Children and Family Services (DCFS) will set a limited period for you to file a Louisiana D-SNAP application.

General Program Requirements

You are eligible for food assistance through the Louisiana D-SNAP if you:

  • Are not currently receiving food benefits through the Supplemental Nutrition Assistance Program (SNAP), which is the regular food assistance program (current SNAP households may be eligible for supplemental disaster benefits)
  • Were living or, in some cases, working in the disaster area at the time of the disaster
  • Experienced at least one of the following adverse effects:
    • Unreimbursed disaster related expenses (e.g., home or business repairs, temporary shelter expenses, evacuation expenses, home/business protection or disaster-related injury including funeral expenses)
    • Lost or inaccessible income
  • Plan to buy food during the disaster benefit period

In some cases, households that have experienced food loss without incurring other disaster related expenses may be eligible.

Your eligibility for Louisiana D-SNAP is based on your “disaster gross income” or DGI. When you apply for benefits, your caseworker will calculate your DGI by adding your take-home pay, unearned income (such as public assistance payments) and liquid resources (such as bank accounts and cash on hand) and subtract your unreimbursed disaster related expenses.

The maximum DGI is set each year and is based on household size. If your DGI is less than or equal to the maximum you may qualify for Louisiana D-SNAP. To see current DGIs for various household sizes visit: http://www.fns.usda.go v/snap/government/FY11_Income_Standards.htm.

Application Process
The Louisiana D-SNAP online system is active at all times to take online pre-registrations for declarations at the state level and for Presidential disaster declarations. For more information and to pre-register for assistance, visit https://dsnap.dss.state.la.us/CustomerPortal/CPLogon.jsp.

You can also pre-register over the telephone at 1-888-LAHELPU (1-888-524-3578).

If you are visually impaired, please call the Customer Service Center at 1-888-LAHELPU (1-888-524-3578) for assistance to register an account.

Louisiana DCFS certification staff must review your household’s circumstances to determine eligibility and complete the full application process to receive benefits. Once you have completed the pre-registration process for Louisiana D-SNAP benefits online or through the help line, you must complete the application process in person at an application processing site in your area to show proof of identity and obtain your Electronic Benefits Transfer (EBT) card. The EBT card will be loaded with your Louisiana D-SNAP benefits and works like a debit card at most grocery stores.
Program Contact Information
After a state D-SNAP has been activated, you can access a listing of state application processing site locations in your area at:http://www.dss.louisiana.gov/
Managing Agency
U.S. Department of Agriculture Food and Nutrition Service (FNS) http://www.fns.usda.gov/disasters/disaster.htm
Mississippi Disaster Supplemental Nutrition Assistance Program (D-SNAP)
Show Details
Program Description

When there is a Presidentially declared major disaster for which individuals are eligible for assistance, the state of Mississippi may request authorization to issue disaster food assistance benefits. The United States Department of Agriculture Food and Nutrition Service approves state requests to operate D-SNAP after the state has received a Presidential disaster declaration for individual assistance and grocery stores are open and operating in your area. Once program operations have been approved, the Mississippi Department of Human Services (MDHS) will set a limited period for you to file a D-SNAP application.

General Program Requirements

You may be eligible for food assistance through the Mississippi D-SNAP if you:

  • Are not already receiving food benefits through the Supplemental Nutrition Assistance Program (SNAP), which is the regular state food assistance program (Current SNAP households may be eligible for supplemental disaster benefits);
  • Were living or, in some cases, working in the disaster area at the time of the disaster; and
  • Experienced at least one of the following adverse effects:
    • Unreimbursed disaster-related expenses (e.g., home or business repairs, temporary shelter expenses, evacuation expenses, home/business protection, disaster-related personal injury including funeral expenses); and
    • Lost or inaccessible income

Your eligibility for D-SNAP benefits is based on your “Disaster Gross Income” or DGI. When you apply for benefits, your caseworker will calculate your DGI by adding your take-home pay, unearned income (such as public assistance payments) and liquid resources (such as bank accounts and cash on hand) and subtracting your unreimbursed disaster-related expenses.

The maximum DGI is set each year and is based on household size. If your DGI is less than or equal to the maximum you may qualify for D-SNAP. To see current DGIs for various household sizes visit:
http://www.fns.usda.gov/snap/government/FY11_Income_Standards.htm

Application Process
For more information, see the Program Contact Information below.
Program Contact Information
MDHS certification staff must review your household’s circumstances to determine eligibility. You may apply in person for Mississippi D-SNAP benefits at an application site in your area and, if eligible, obtain your Electronic Benefits Transfer (EBT) card. The EBT card will be loaded with your D-SNAP benefits and works like a debit card at most grocery stores.

You can access a listing of Mississippi application sites in your area at:http://www.mdhs.state.ms.us
Managing Agency
U.S. Department of Agriculture Food and Nutrition Service (FNS) http://www.fns.usda.gov/disasters/disaster.htm
National Flood Insurance Program (NFIP)
Show Details
Program Description
Congress created the National Flood Insurance Program (NFIP) in 1968. The NFIP, managed by the Federal Emergency Management Agency (FEMA), enables homeowners, business owners and renters in participating communities to purchase federally backed flood insurance. This insurance offers an insurance alternative to disaster assistance to meet the escalating costs of repairing flood damage to buildings and their contents.

Participating communities agree to adopt and enforce floodplain management ordinances to reduce future flood damage. There are now more than 20,600 participating communities across the United States and its territories.

Federal flood insurance is available for residents and business owners in both high-risk and moderate-to-low risk areas. The insurance is required for buildings in high-risk areas that have loans from federally regulated or insured lenders. This requirement extends to disaster assistance loans from the Small Business Administration. However, you don't need to have a mortgage or SBA loan or live in a high-risk area to obtain flood insurance. It is available community-wide, with premiums that vary according to the level of risk. In fact, about 25 percent of all flood claims occur in moderate- to low- risk areas, and premiums start as low as $119 per year.
General Program Requirements
Some forms of disaster assistance will require that flood insurance is obtained and maintained for different lengths of time. Refer to those programs to learn their specific requirements. Federal flood insurance, however, is not a disaster assistance program. It is an insurance program established to help property owners to recover more quickly and at less cost. For example, disaster loans have to be repaid along with any other outstanding mortgages; flood insurance payments do not have to be repaid. Flood insurance is available to property owners and renters, even if they have had a claim before, as long as they live in a participating community.
Application Process
To apply for this program please contact FEMA at 1-800-621-FEMA (1-800-621-3362) or visit http://www.fema.gov/assistance/index.shtm.
Program Contact Information
Your community maintains a repository of Flood Insurance Rate Maps (FIRMs) that you can view to determine whether your property is located in a high-risk or a moderate- to low-risk area. These maps are usually available at the planning and zoning department where building permits are obtained. They also may be found online at:
http://msc.fema.gov

If you still have questions after obtaining your flood hazard zone, you may call a FEMA mapping specialist toll free at:
1-877-336-2627

Anyone living in a participating community should consider flood insurance before the next flood occurs. Flood insurance, like other property and casualty coverage, is written by licensed insurance agents. The agent who writes your homeowners or property insurance should be able to assist you in determining your eligibility and coverage options.

For more information about the National Flood Insurance Program (NFIP), visit:
http://www.fema.gov/business/nfip/

To learn more about your flood risk and flood insurance options or to locate an agent call
1-888-724-6353 toll free or visit:
http://www.FloodSmart.gov
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
National Housing Locator System (NHLS): Disaster Resource Locator
Show Details
Program Description
The Disaster Resource Locator is a web-based program on the National Housing Locator System (NHLS) website that allows the public to search for HUD Regional Offices, HUD Field Offices, Public Housing Authorities, and other disaster related resources.
General Program Requirements
There are no eligibility criteria to access the Disaster Resource Locator application on the National Housing Locator System (NHLS) website.
Application Process
No application is needed to use the Disaster Resource Locator, just visit the NHLS website.
Program Contact Information
For more information, email the NHLS Team (Monday - Friday 8:30 a.m. to 5:30 p.m. Eastern Time ) at:nhls@hud.gov
Managing Agency
U.S. Department of Housing and Urban Development http://www.hud.gov/
Noninsured Crop Disaster Assistance Program
Show Details
Program Description
The U.S. Department of Agriculture's (USDA) Farm Service Agency's (FSA) Noninsured Crop Disaster Assistance Program (NAP) provides financial assistance to producers of noninsurable crops when low yields, loss of inventory or prevented planting occur due to a natural disaster.
Eligible crops must be commercially produced agricultural commodity crops for which the catastrophic risk protection level of crop insurance is not available. Crops include crops produced for food, livestock feed, or fiber; mushrooms, floriculture, specialty crops, Christmas trees, turfgrass sod, seed crops and aquaculture (including ornamental fish).
General Program Requirements
In order to qualify for this benefit program, you must be or have been a rancher or agricultural producer/farmer.

Producers interested in receiving risk protection under this program must file an application for coverage and pay the application service fee prior to the crop's application closing date. These application closing dates are established by your local State Farm Service Agency (FSA) Committee and are published annually.
Application Process
Eligible producers must apply for coverage of noninsurable crops using Form CCC-471, "Application for Coverage", and pay the applicable service fees at their local FSA office. The application and service fees must be filed by the application closing date as established by the producer's FSA state committee.
Program Contact Information
For more information or help in identifying your application closing dates and coverage periods, please contact your local FSA office. Contact information for each FSA office can be obtained at:http://www.fsa.usda.gov/FSA/stateOffices?area=stoffice&subject=landing&topic=landing Additional information available at:
http://www.fsa.usda.gov/FSA/newsReleases...
Managing Agency
U.S. Department of Agriculture http://www.usda.gov/
Savings Bond Redemption and Replacement
Show Details
Program Description
Savings Bond Redemption allows bond owners in areas affected by a presidentially-declared disaster to redeem bonds prior to the expiration of the initial 12-month holding period. Approximately 40,000 financial institutions across the country redeem savings bonds. Savings Bond Replacement allows bond holders to request expedited service for the replacement of missing bonds, particularly those destroyed during a disaster.

Savings Bond Redemption and Savings Bond Replacement are not mutually exclusive activities. You may need both types of assistance. Both types of assistance can be requested for the same bond if a bond less than 12 months old was destroyed in a disaster.
General Program Requirements
In order to qualify for this benefit program, you must have a bond that has been destroyed or live in an area affected by a presidentially-declared disaster.

No evidence of hardship or property damage is also required.
Application Process
For application information, see the Program Contact Information below.
Program Contact Information
For more information about the program, please visit:http://www.treasurydirect.gov/indiv/research/indepth/ebonds/res_e_bonds_eereplace.htm
Managing Agency
U.S. Department of the Treasury http://www.ustreas.gov/
State Crime Victims Compensation
Show Details
Program Description
State Crime Victims Compensation programs reimburse victims for crime-related expenses. Such expenses include medical costs, mental health counseling, funeral and burial costs and lost wages or loss of support. All states, the District of Columbia, the U.S. Virgin Islands, Guam, and Puerto Rico have established compensation programs for crime victims. Although each state compensation program is administered independently, most programs have similar eligibility requirements and offer comparable benefits. Maximum awards generally range from $10,000 to $25,000, though a number of states have higher or lower maximums.
General Program Requirements
Compensation is paid only when other financial resources, such as private insurance and offender restitution, do not cover the loss. Some expenses are not covered by most compensation programs, including theft, damage, and property loss. State compensation programs are not required to compensate victims in terrorism cases.

To receive compensation, victims must comply with state statutes and rules. This requires victims to cooperate with reasonable requests of law enforcement and submit a timely application to the compensation program.

To identify requirements, the Office for Victims of Crime (OVC) website, http://www.ojp.usdoj.gov/ovc/, provides links to Victim Assistance and Compensation Programs and corresponding state administrator contact information.
Application Process
To apply for this program, visit http://www.ojp.usdoj.gov/ovc/help/links.htm and locate your state's nearest Victim Assistance and Compensation Program.
Program Contact Information
Contact information for each state Victims of Crime Act (VOCA)-funded assistance and compensation program may be found at:http://www.ojp.usdoj.gov/ovc/help/links.htm You may submit an email to the OVC program at:http://ovc.ncjrs.gov/askovc/ You may also call our OVC Resource Center using any of the following numbers:
Local: 301-519-5500
Toll-Free: 1-800-851-3420
TTY: 1-877-712-9279

For mail correspondence, please write to:
Office for Victims of Crime
U.S. Department of Justice
810 7th Street NW., Eighth Floor
Washington, DC 20531
Managing Agency
U.S. Department of Justice http://www.usdoj.gov
Texas Disaster Supplemental Nutrition Assistance Program (D-SNAP)
Show Details
Program Description

When there is a Presidentially declared major disaster for which individuals are eligible for assistance, the state of Texas may request authorization to issue disaster food assistance benefits. The U.S. Department of Agriculture Food and Nutrition Service approves a state request to operate Disaster SNAP after the state has received a Presidential disaster declaration for individual assistance and grocery stores are open and operating in your area. Once program operations have been approved, the Texas Health and Human Services Commission (HHSC) will set a limited period for you to file a Disaster SNAP application. If eligible, residents will receive one month’s worth of disaster food assistance benefits that are accessed using an Electronic Benefit Transfer (EBT) card.

General Program Requirements

You are eligible for Disaster SNAP benefits after a disaster in Texas if you:

  • Are currently not receiving regular SNAP benefits (current SNAP households may be eligible for supplemental disaster benefits)
  • Were living in the disaster area at the time of the disaster.
  • Experienced at least one qualifying disaster related expense, such as:
    • Lost or inaccessible income
    • Home or business repairs
    • Temporary shelter expenses
    • Evacuation expenses
    • Home/business protection against storm damage expenses
    • Cost to replace personal or household items
    • Clean-up expenses
    • Personal injury, including funeral expenses

A household’s eligibility for Disaster SNAP is based on its “disaster gross income” or simply its disaster income. When a household submits a Disaster SNAP application, a caseworker will calculate the disaster income by adding total take-home pay, unearned income (such as Social Security payments) and liquid resources (such as bank accounts and cash on hand). The maximum Disaster Income Limits are set each year at the Federal level and are based on household size. Texas also adds a standard disaster-related expense deduction to the Federal limits, so you may qualify even if your income is above the Federal limits. If your disaster income is less than the maximum you may qualify for Disaster SNAP. To see the current Federal Disaster Income Limits for various household sizes visit: http://www.fns.usda.go v/snap/government/FY11_Income_Standards.htm

Application Process
For more information, see the Program Contact Information below.
Program Contact Information
Please visit the Texas Health and Human Services web site after a disaster has been declared for more information at:
http://www.hhsc.state.tx.us/index.shtml

Current SNAP and new D-SNAP customers can find information about which retailers are open for business in a given disaster area by calling the Lone Star Help Desk toll-free at 1-800-777-7EBT (1-800-777-7328).
Managing Agency
U.S. Department of Agriculture Food and Nutrition Service (FNS) http://www.fns.usda.gov/disasters/disaster.htm
The Go Direct® Campaign
Show Details
Program Description
Don't let a disaster come between you and your money. If you receive Federal benefit payments by paper check, switch to direct deposit through the U.S. Department of the Treasury's Go Direct® campaign. Direct deposit is safer, easier, and gives people more control over their money. Your money goes straight into a checking or savings account on payment day each month, eliminating the risk of a delayed payment due to hurricanes, tornadoes, wild fires or other disasters.
General Program Requirements
You must currently receive federal checks from any of the following agencies or programs:
  • Social Security Administration (SSA)
  • Supplemental Security Income (SSI)
  • Veterans Affairs (Compensation and Pension only)
  • Railroad Retirement Board
  • Office of Personnel Management
There are also two safe, easy electronic payment options to choose from:
  • Direct deposit will allow your Federal benefit payments to go straight into your checking or savings account.
  • The Direct Express® Debit MasterCard® card provides a low-cost alternative to paper checks for Federal benefit payments. Cardholders can make retail purchases, pay bills and get cash back.
For information on switching to direct deposit, Direct Express® card features and fees, visit www.GoDirect.org or call 1-800-333-1795.
Application Process
You will need to provide personal information to start an automated direct deposit. Enrollment is sent from Go Direct® to the Federal paying agencies.

Applicants can learn more or sign up for direct deposit or the Direct Express® over the phone, online or by mail.
Phone: 1-800-333-1795
Online: http://www.godirect.org
Mail: Complete Federal Management Service (FMS) Form 1200 which can be found at http://www.godirect.org, and follow the mailing instructions on the website.
Program Contact Information
For more information about the program, please visit:
http://www.godirect.org
Managing Agency
U.S. Department of the Treasury http://www.ustreas.gov/
The National Emergency Family Registry and Locator System
Show Details
Program Description
The National Emergency Family Registry and Locator System (NEFRLS) helps reunite families separated by a disaster. It allows displaced individuals to register and provide information about their current location and situation, and then allows them to designate up to seven individuals (called designees) who may view their information. Affected individuals, or those seeking information about friends or family, can visit the NEFRLS website or call the NEFRLS hotline to register themselves or inquire about another person. The system is only activated to support Presidentially-declared disasters that involve mass evacuation.

Registrants can submit their location and the names of family members, guardians, or friends traveling with them, as well as who is authorized to search the system for them. A displaced person can use NEFRLS after they register to search for other missing family members or friends. Once a registrant has designated/authorized an individual to search for and review their personal information, then that individual can search NEFRLS provided they are successful in passing identify validation and know personal information about the registrant for whom they are searching.
General Program Requirements
In order to utilize this system, an individual must have been affected by a Presidentially-declared disaster (generally events that resulted in mass evacuations), or be seeking information on someone who has been affected by a Presidentially-declared disaster.

The system also permits law enforcement to search for individuals missing as a result of a disaster.
Application Process
To register with NEFRLS, or if you wish to find out about someone's status, call 1-800-588-9822 or visit https://egateway.fema.gov/inter/nefrls/home.htm.

Please note: The system is only activated to support presidentially-declared disasters and mass evacuations, and is not active at any other time.
Program Contact Information
Eligible individuals (see General Program Requirements) may register as a displaced person or search for displaced persons either online or by calling the Hotline.

To register with NEFRLS or if you wish to find out about someone's status, call:
1-800-588-9822

For more information, please call:
1-800-621-FEMA (3362)

This National Emergency Family Registry and Locator System is activated on a disaster specific basis, and is not currently active. For information about the system, please contact the FEMA Mass Care Unit (National Shelter System Support line) at:
202-646-1640

Or by email at:esf-06-mass-care-1@dhs.gov
Managing Agency
U.S. Department of Homeland Security http://www.dhs.gov/
U.S. Postal Service (USPS) Change of Address
Show Details
Program Description
The USPS Change of Address feature allows users to submit an order to forward mail to a new address provided by the user. This feature is intended to help those who have been affected by a disaster and need to have their mail sent to a new address, either permanently or temporarily.
General Program Requirements
Anyone can use this feature if they need to have their mail forwarded to a new address as a result of a permanent move or temporary relocation.
Application Process
There are three ways you can change your address:

1.Visit https://moversguide.usps.com/. Safeguard your personal information with identity validation by a simple $1 charge to your credit or debit card.
2.Call the USPS Call Center at 1-800-ASK-USPS (1-800-275-8777).
3.Fill out and submit PS Form 3575, which you can pick up at any U.S. Post Office, and submit it at the Post Office. The form may be submitted at any U.S. Post Office, mailed to any Post Office, or provided to any Postal Mail Carrier.
Program Contact Information
To email us, please visit:http://www.usps.com/customerservice/welcome.htm
Managing Agency
U.S. Postal Service http://www.usps.com
Back to Top