State and Local Consumer Agencies in Florida


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Florida Office of the Attorney General


Website:
Florida Office of the Attorney General
http://www.seniorsvscrime.com
Address:
Florida Office of the Attorney General
PL-01 The Capitol
Tallahassee, FL 32399-1050
Phone Number:
850-414-3990
Toll-free:
1-866-966-7226 (FL) 1-866-966-7226
TTY:
1-800-955-8771

Seniors vs Crime


Website:
Seniors vs Crime

Florida Department of Agriculture and Consumer Services


Website:
Florida Department of Agriculture and Consumer Services
Address:
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
Terry Lee Rhodes Building
2005 Apalachee Pkwy.
Tallahassee, FL 32399-6500
Phone Number:
850-410-3800
Toll-free:
1-800-435-7352 (FL) 1-800-352-9832 (in Spanish)

Florida Department of Financial Services


Website:
Florida Department of Financial Services
Address:
Florida Department of Financial Services
Division of Consumer Services
200 E. Gaines St.
Tallahassee, FL 32399
Phone Number:
850-413-3089
Toll-free:
1-877-693-5236

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Regional Consumer Protection Offices

Tampa Branch- Office of the Attorney General


Website:
Tampa Branch- Office of the Attorney General Consumer protections page
Address:
Tampa Branch- Office of the Attorney General
Economic Crimes Division
Concourse Center 4
3507 E. Frontage Rd., Suite 325
Tampa, FL 33607-1795
Phone Number:
813-287-7950

Ft. Lauderdale Branch- Office of the Attorney General


Website:
Ft. Lauderdale Branch- Office of the Attorney General Consumer protections page
Address:
Ft. Lauderdale Branch- Office of the Attorney General
Economic Crimes Division
110 S.E. 6th St., 9th Floor
Fort Lauderdale, FL 33301-5000
Phone Number:
954-712-4600

Jacksonville Branch- Office of the Attorney General


Website:
Jacksonville Branch- Office of the Attorney General Consumer protections page
Address:
Jacksonville Branch- Office of the Attorney General
Economic Crimes Division
1300 Riverplace Blvd., Suite 405
Jacksonville, FL 32207
Phone Number:
904-348-2720

Orlando Branch- Office of the Attorney General


Website:
Orlando Branch- Office of the Attorney General Consumer protections page
Address:
Orlando Branch- Office of the Attorney General
Economic Crimes Division
135 W. Central Blvd., Suite 1000
Orlando, FL 32801
Phone Number:
407-999-5588

West Palm Beach Branch- Office of the Attorney General


Website:
West Palm Beach Branch- Office of the Attorney General
Address:
West Palm Beach Branch- Office of the Attorney General
Economic Crimes Division
1515 N. Flagler Dr., Suite 900
West Palm Beach, FL 33401
Phone Number:
561-837-5000

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County Consumer Protection Offices

Broward County Permitting, Licensing Consumer Protection Division


Website:
Broward County Permitting, Licensing Consumer Protection Division
Email:
consumer@broward.org
Address:
Broward County Permitting, Licensing Consumer Protection Division
1 N. University Dr., Mailbox 302
Plantation, FL 33324
Phone Number:
954-765-4400

Hillsborough County Consumer Protection Agency


Website:
Hillsborough County Consumer Protection Agency
Address:
Hillsborough County Consumer Protection Agency
1101 E. 139th Ave.
Tampa, FL 33613
Phone Number:
813-903-3430

Miami-Dade County Consumer Services Department


Website:
Miami-Dade County Consumer Services Department
Email:
consumer@miamidade.gov
Address:
Miami-Dade County Consumer Services Department
Consumer Protection Section
140 West Flagler St., Suites 902
Miami, FL 33130
Phone Number:
305-375-3677

Office of the State Attorney for Miami-Dade County


Website:
Office of the State Attorney for Miami-Dade County
Address:
Office of the State Attorney for Miami-Dade County
Economic Crime Division
1350 N.W. 12th Ave.
Miami, FL 33136-2111
Phone Number:
305-547-0671

Orange County Consumer Fraud Unit


Website:
Orange County Consumer Fraud Unit
Email:
fraudhelp@sao9.org
Address:
Orange County Consumer Fraud Unit
415 N. Orange Ave.
PO Box 1673
Orlando, FL 32802
Phone Number:
407-836-2490

Palm Beach County Consumer Affairs Division


Website:
Palm Beach County Consumer Affairs Division
Address:
Palm Beach County Consumer Affairs Division
50 S. Military Tr., Suite 201
West Palm Beach, FL 33415
Phone Number:
561-712-6600
Toll-free:
1-888-852-7362 (Boca/ Delray/Glades)

Pinellas County Office of Consumer Services


Website:
Pinellas County Office of Consumer Services
Email:
consumer@pinellascounty.org
Address:
Pinellas County Office of Consumer Services
631 Chestnut St.
Clearwater, FL 33756
Phone Number:
727-464-6200
TTY:
727-464-6088

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Office of Financial Regulation


Website:
Office of Financial Regulation
Address:
Office of Financial Regulation
Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines St.
Tallahassee, FL 32399-0371
Phone Number:
850-410-9800
Toll-free:
1-800-848-3792 (FL)

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Office of Insurance Regulation


Website:
Office of Insurance Regulation
Address:
Office of Insurance Regulation
200 E. Gaines St.
Tallahassee, FL 32399
Phone Number:
850-413-3140

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Office of Financial Regulation


Website:
Office of Financial Regulation
Address:
Office of Financial Regulation
Division of Securities
Consumer Assistance Group
200 E. Gaines St.
Tallahassee, FL 32399-0375
Phone Number:
850-410-9500
Toll-free:
1-800-848-3792 (FL)

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Commission


Website:
Public Service Commission
Email:
contact@psc.state.fl.us
Address:
Public Service Commission
2540 Shumard Oak Blvd.
Tallahassee, FL 32399-0850
Phone Number:
850-413-6100
Toll-free:
1-800-342-3552 (FL)
TTY:
1-800-955-8771

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