State and Local Consumer Agencies in Texas
Consumer Protection Offices
City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.
State Consumer Protection Offices
Texas Office of the Attorney General
Website:
Address:
Texas Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
Toll-free:
1-800-621-0508
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Regional Consumer Protection Offices
Office of the Attorney General - Dallas Region
Website:
Address:
Office of the Attorney General - Dallas Region
Consumer Protection Division
1412 Main St., Suite 810
Dallas, TX 75202
Phone Number:
214-969-5310
Toll-free:
1-800-621-0508 (TX)
Office of the Attorney General - El Paso Region
Website:
Address:
Office of the Attorney General - El Paso Region
Consumer Protection Division
401 E. Franklin Ave., Suite 530
El Paso, TX 79901
Phone Number:
915-834-5800
Toll-free:
1-800-621-0508
Office of the Attorney General - Houston Region
Website:
Address:
Office of the Attorney General - Houston Region
Consumer Protection Division
808 Travis St., Suite 1520
Houston, TX 77002-1702
Phone Number:
713-223-5886
Toll-free:
1-800-621-0508
Office of the Attorney General - McAllen Region
Website:
Address:
Office of the Attorney General - McAllen Region
Consumer Protection Division
3201 N. McColl Rd., Suite B
McAllen, TX 78501
Phone Number:
956-682-4547
Toll-free:
1-800-621-0508 (TX)
Office of the Attorney General - San Antonio Region
Website:
Address:
Office of the Attorney General - San Antonio Region
Consumer Protection Division
115 E. Travis St., Suite 925
San Antonio, TX 78205
Phone Number:
210-225-4191
Toll-free:
1-800-621-0508 (TX)
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County Consumer Protection Offices
Dallas County District Attorneys Office
Website:
Address:
Dallas County District Attorneys Office
Check Division/ID Fraud
133 N. Industrial Blvd., LB 19
Dallas, TX 75207
Phone Number:
214-653-3672
Harris County District Attorney's Office
Website:
Address:
Harris County District Attorney's Office
Consumer Protection Section
1201 Franklin St., Suite 600
Houston, TX 77002-1923
Phone Number:
713-755-5836
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Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
Department of Banking
Website:
Email:
Address:
Department of Banking
2601 N. Lamar Blvd., Suite 201
Austin, TX 78705
Phone Number:
512-475-1300
Toll-free:
1-877-276-5554 (Consumer Hotline)
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Insurance Regulators
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
Department of Insurance
Website:
Email:
Address:
Department of Insurance
Consumer Protection (111-1A)
PO Box 149091
Austin, TX 78714-9091
Phone Number:
512-804-5140
Toll-free:
1-800-252-3439
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Securities Administrators
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
State Securities Board
Website:
Address:
State Securities Board
PO Box 13167
Austin, TX 78711-3167
Phone Number:
512-305-8300
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Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Public Utility Commission
Website:
Email:
Address:
Public Utility Commission
Customer Protection
1701 N. Congress Ave.
PO Box 13326
Austin, TX 78711-3326
Phone Number:
512-936-7120
Toll-free:
1-888-782-8477
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