State and Local Consumer Agencies in Vermont


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Vermont Agency of Agriculture, Food, and Markets


Website:
Vermont Agency of Agriculture, Food, and Markets
Address:
Vermont Agency of Agriculture, Food, and Markets
Food Safety and Consumer Protection
116 State St.
Montpelier, VT 05620
Phone Number:
802-828-2426

Vermont Office of the Attorney General


Website:
Vermont Office of the Attorney General
Email:
consumer@uvm.edu
Address:
Vermont Office of the Attorney General
Consumer Assistance Program
146 University Pl.
Burlington, VT 05405
Phone Number:
802-656-3183
Toll-free:
1-800-649-2424 (VT)

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Department of Financial Regulation


Website:
Department of Financial Regulation
Email:
dfr.bnkconsumer@state.vt.us
Address:
Department of Financial Regulation
Banking Division
89 Main St.
Montpelier, VT 05620-3101
Phone Number:
802-828-3301
Toll-free:
1-888-568-4547 (VT)

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Department of Financial Regulation


Website:
Department of Financial Regulation
Email:
dfr.insuranceinfo@state.vt.us
Address:
Department of Financial Regulation
Insurance Division- Consumer Services
89 Main St.
Montpelier, VT 05620-3101
Phone Number:
802-828-3302
Toll-free:
1-800-964-1784 (VT) 1-800-631-7788 (Health Insurance)

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Department of Financial Regulation


Website:
Department of Financial Regulation
Email:
DFR.SecuritiesInfo@state.vt.us
Address:
Department of Financial Regulation
Securities Division
89 Main St.
Montpelier, VT 05620-3101
Phone Number:
802-828-3421

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Public Service Board


Website:
Public Service Board
Email:
psb.clerk@state.vt.us
Address:
Public Service Board
112 State St., 4th Floor
Montpelier, VT 05620-2701
Phone Number:
802-828-2358
TTY:
1-800-253-0191 (VT)

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