State and Local Consumer Agencies in Virginia


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Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Virginia Office of the Attorney General


Website:
Virginia Office of the Attorney General
Address:
Virginia Office of the Attorney General
Consumer Protection Section
900 E. Main St.
Richmond, VA 23219
Phone Number:
804-786-2042
Toll-free:
1-800-552-9963 (VA)
TTY:
1-800-828-1120

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Regional Consumer Protection Offices

Office of the Attorney General- Northern Virginia


Website:
Office of the Attorney General- Northern Virginia
Address:
Office of the Attorney General- Northern Virginia
10555 Main St., Suite 350
Fairfax, VA 22030
Phone Number:
703-277-3540

Office of the Attorney General- Southwest Region


Website:
Office of the Attorney General- Southwest Region
Address:
Office of the Attorney General- Southwest Region
204 Abingdon Place
Abingdon, VA 24211
Phone Number:
276-628-2759

Office of the Attorney General- Western Region


Website:
Office of the Attorney General- Western Region
Address:
Office of the Attorney General- Western Region
3033 Peters Creek Rd.
Roanoke, VA 24019
Phone Number:
540-562-3570

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County Consumer Protection Offices

Fairfax County Department of Cable Communications and Consumer Protection


Website:
Fairfax County Department of Cable Communications and Consumer Protection
Address:
Fairfax County Department of Cable Communications and Consumer Protection
12000 Government Center Pkwy., Suite 433
Fairfax, VA 22035
Phone Number:
703-222-8435
TTY:
711

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City Consumer Protection Offices

Office of Consumer Affairs


Website:
Office of Consumer Affairs
Address:
Office of Consumer Affairs
301 King St.
City Hall, Room 1900
Alexandria, VA 22314
Phone Number:
703-746-4800

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Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

State Corporation Commission


Website:
State Corporation Commission
Address:
State Corporation Commission
Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218
Phone Number:
804-371-9657
804-371-9705 (Complaints) 804-371-9705 (Complaints)
Toll-free:
1-800-552-7945 (VA)
TTY:
804-371-9206

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Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

State Corporation Commission


Website:
State Corporation Commission
Email:
bureauofinsurance@scc.virginia.gov
Address:
State Corporation Commission
Bureau of Insurance
PO Box 1157
Richmond, VA 23218
Phone Number:
804-371-9741
Toll-free:
1-800-552-7945 (VA) 1-877-310-6560 (Nationwide)
TTY:
804-371-9206

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Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

State Corporation Commission


Website:
State Corporation Commission
Email:
SRF_General@scc.virginia.gov
Address:
State Corporation Commission
Division of Securities and Retail Franchising
PO Box 1197
Richmond, VA 23218
Toll-free:
1-800-552-7945 (VA)
TTY:
804-371-9206

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Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

State Corporation Commission


Website:
State Corporation Commission
Email:
EnergyReg@scc.virginia.gov
Address:
State Corporation Commission
Division of Energy Regulation
PO Box 1197
Richmond, VA 23218
Toll-free:
1-800-552-7945 (VA)
TTY:
804-371-9206

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