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Consumer Protection Publications

Consumer Rights - Resolving Consumer Issues


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ASK CFPB Bookmark
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ASK CFPB Bookmark
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Bookmark.First side highlights the Consumer Finance Protection Board's "Ask the CFPB" program Second side encourages consumers to share their financial services experiences through the CFPB's "Tell Us Your Story" program.
Available: in print, as pdf
Languages: English and Spanish
Cost: Free
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Antitrust Enforcement and the Consumer
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Antitrust Enforcement and the Consumer
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Explains how laws governing business competition are enforced and how consumers benefit.
Available: as pdf
Language: English
Cost: Free
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Billed for Merchandise You Never Received? Here's What to Do
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Billed for Merchandise You Never Received? Here's What to Do
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Explains your rights and steps to take to correct the problem. Includes a sample dispute letter.
Available: online, as pdf
Language: English
Cost: Free
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Consumer Information Catalog
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Consumer Information Catalog
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NEW Winter/Spring 2013 Edition! The Consumer Information Catalog lists approximately 200 free and low-cost publications available to you from various federal agencies. The publications cover topics such as money, health, employment, housing, federal programs, education and travel.
Available: in print, as pdf
Language: English
Cost: Free
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How to Right a Wrong
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How to Right a Wrong
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Your rights when it comes to mail and telephone order shopping, unordered merchandise, and door-to-door sales. How to write an effective complaint letter.
Available: online, as pdf
Language: English
Cost: Free
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The Cooling-Off Rule: When and How to Cancel a Sale
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The Cooling-Off Rule: When and How to Cancel a Sale
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Explains your three-business-day right to cancel purchases of $25 or more that are made in your home or at a location that is not the seller's permanent place of business.
Available: online, as pdf
Language: English
Cost: Free
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Understanding Your Telephone Bill
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Understanding Your Telephone Bill
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Here is a detailed description of some of the charges or line items that may appear on your traditional wireline telephone bill, your wireless telephone bill, or both.
Available: online, as pdf
Language: English
Cost: Free
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Who's Calling? Recognize and Report Phone Fraud
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Who's Calling? Recognize and Report Phone Fraud
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How to recognize and report phone fraud and encourages consumers to register their number in the National Do Not Call Registry.
Available: online, as pdf
Languages: English and Spanish
Cost: Free
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You Make the Call: The FTC's Telemarketing Sales Rule
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You Make the Call: The FTC's Telemarketing Sales Rule
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How the National Do Not Call Registry can reduce the number of unwanted telemarketing sales calls you get, and how to register.
Available: online, as pdf
Languages: English and Spanish
Cost: Free
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