|
Consumer Protection Publications
Consumer Rights - Resolving Consumer Issues
Click on the plus sign in the table below to view details of each publication or its subtopics.
Expand All |
Collapse All |
ASK CFPB Bookmark |
|
ASK CFPB Bookmark
View More Details Bookmark.First side highlights the Consumer Finance Protection Board's "Ask the CFPB" program Second side encourages consumers to share their financial services experiences through the CFPB's "Tell Us Your Story" program. Available: in print, as pdf Languages: English and Spanish Cost: Free |
|
Antitrust Enforcement and the Consumer |
|
Antitrust Enforcement and the Consumer
View More Details Explains how laws governing business competition are enforced and how consumers benefit. Available: as pdf Language: English Cost: Free |
|
Billed for Merchandise You Never Received? Here's What to Do |
|
Billed for Merchandise You Never Received? Here's What to Do
View More Details Explains your rights and steps to take to correct the problem. Includes a sample dispute letter. Available: online, as pdf Language: English Cost: Free |
|
Consumer Information Catalog |
|
Consumer Information Catalog
View More Details NEW Winter/Spring 2013 Edition! The Consumer Information Catalog lists approximately 200 free and low-cost publications available to you from various federal agencies. The publications cover topics such as money, health, employment, housing, federal programs, education and travel. Available: in print, as pdf Language: English Cost: Free |
|
How to Right a Wrong |
|
How to Right a Wrong
View More Details Your rights when it comes to mail and telephone order shopping, unordered merchandise, and door-to-door sales. How to write an effective complaint letter. Available: online, as pdf Language: English Cost: Free |
|
The Cooling-Off Rule: When and How to Cancel a Sale |
|
The Cooling-Off Rule: When and How to Cancel a Sale
View More Details Explains your three-business-day right to cancel purchases of $25 or more that are made in your home or at a location that is not the seller's permanent place of business. Available: online, as pdf Language: English Cost: Free |
|
Understanding Your Telephone Bill |
|
Understanding Your Telephone Bill
View More Details Here is a detailed description of some of the charges or line items that may appear on your traditional wireline telephone bill, your wireless telephone bill, or both. Available: online, as pdf Language: English Cost: Free |
|
Who's Calling? Recognize and Report Phone Fraud |
|
Who's Calling? Recognize and Report Phone Fraud
View More Details How to recognize and report phone fraud and encourages consumers to register their number in the National Do Not Call Registry. Available: online, as pdf Languages: English and Spanish Cost: Free |
|
You Make the Call: The FTC's Telemarketing Sales Rule |
|
You Make the Call: The FTC's Telemarketing Sales Rule
View More Details How the National Do Not Call Registry can reduce the number of unwanted telemarketing sales calls you get, and how to register. Available: online, as pdf Languages: English and Spanish Cost: Free |