This course shows students how to integrate quality management concepts with project management practices to create a successful quality management program to support the project's success. Students will learn about the philosophy and principles of quality management and how to translate these concepts into specific actions that are key to successful improvement efforts. Students will practice concepts, tools and techniques using an integrated case study that requires application of skills learned.

DOIU staff will provide information and suggestions for lodging and travel. Tuition Fees can be submitted online at http://www.doiu.nbc.gov/cc/. Cancellations/Refunds/No Shows Policy: If you must cancel, please provide written notification either through e-mail or fax as early as possible. To receive a full refund for a fee-based course, your cancellation notification must be received at least 10 business days prior to the course-start date. There are no refunds for cancellation notifications received after that time frame or for No-Shows. However, substitutions are permitted any time up to the course-start date.

Target Audience

All employees requiring certification to manage major or non-major projects

Learning Objectives

Implement quality concepts at the process and project levels; Identify customer requirements and determine appropriate quality assurance standards; Develop a plan for the project quality program; Use proven quality control tools and techniques to collect and measure performance data; Assess performance measurements and determine ways to implement process improvement

Credit Hours

24