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Governmentwide Treasury Account Symbol Adjusted Trial Balance System (GTAS)

Announcing Changes to the GTAS Support Structure and the New Toll-Free Number

The Financial Management Service (FMS) is pleased to announce implementation of an official support structure for the GTAS application.

Effective September 10, 2012, please call the Treasury Support Center (TSC) on the GTAS toll-free number at 1-877-440-9476, if you have questions about enrollment or GTAS issues. After calling the number you will be greeted with the following message:

Thank you for calling the GWA & GTAS Treasury Support Center, your call may be monitored for quality assurance.

  • If you are calling about GWA recertification please press 1.

  • If you have other questions about GWA please press 2.

  • If you have questions about GTAS please press 3.

Thank you, and have a nice day.

After pressing option 3 for support, a TSC agent will provide the assistance you require. The TSC agents can assist you with enrollment and password issues, as well as, respond to application and/or business related questions. To contact the TSC via email, please send inquiries to GTAS@stls.frb.org.

The TSC agents also can contact the following GTAS support groups and will track the resolution of your questions and issues to ensure a timely response.

  • GTAS Functional Support Team—This team consists of the FMS Financial and Budget Reports Division, and key members of the GTAS Management Team. The team will provide answers to more complex questions related to GTAS business rules.

  • GWA User Provisioning Group—This group is responsible for supporting GTAS user access issues. The issues may include problems with self registration or self enrollment, and “A” Group access and settings.

  • GTAS Technical Support Team—This team will provide GTAS Production Support when technical problems arise requiring support. In short, once a problem with the system has been identified, and requires corrective action through a system change or infrastructure modification, the GTAS Technical Group will coordinate the corrective action and ensure all stakeholders are aware of the corrective actions.

The level of support provided by the TSC is closely monitored to ensure call center industry standards are met or exceeded. After calling the TSC, you may be selected to receive a survey to provide feedback on your experience, and we urge you to respond candidly.

The goal of the TSC in implementing the GTAS support structure is to provide premier customer service.


   Last Updated:  February 01, 2013

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