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Frequently Asked Questions about Quitlines


What is a quitline?
A quitline is a tobacco cessation service available through a toll-free telephone number.

Quitlines are staffed by counselors trained specifically to help smokers quit. Today, telephone quitlines deliver information, advice, support, and referrals through 1-800-QUIT-NOW to tobacco users—regardless of their geographic location, race/ethnicity, or economic status—in all U.S. states.

Do quitlines really help smokers quit?
Yes! Quitline callers are more likely to succeed than those who try to quit smoking on their own.

Support & Services

What support can I expect when I call?
When you call 1-800-QUIT-NOW, you will have access to many different types of cessation information and services, including free support and advice from an experienced cessation counselor, a personalized quit plan and self-help materials, social support and coping strategies to help you deal with cravings, and the latest information about cessation medications.

What information do I have to provide when I call 1-800-QUIT-NOW?
When you call 1-800-QUIT-NOW, your quit coach will work with you to develop a personalized plan and provide you with information that will help you quit tobacco.

During the call, your quit coach may ask you specific questions about your quitting history, tobacco use, and/or motivations to quit, which will help them create a plan that will work for you. Any information you provide or discuss with your quit coach during the call is completely confidential.

Who are quit coaches?
Quit coaches are professionals in your state who are trained to help people stop using tobacco. They understand the situations that make it hard to quit, such as being in places where other people are smoking, and they know how to help you handle such situations. They are supportive and understand that quitting is difficult.

How much does this service cost?
Absolutely nothing! 1-800-QUIT-NOW is a free service to help people stop smoking or quit other forms of tobacco use.

Who sponsors the 1-800-QUIT-NOW program?
This program was developed in collaboration with and is sponsored by the states and the U.S. Department of Health and Human Services. 1-800-QUIT-NOW provides free cessation assistance and resource information to all U.S. tobacco users.

I'd like know if there is a clinic in my neighborhood that can help if I want to stop smoking?
1-800-QUIT-NOW can connect you to cessation services and other resources offered in your area.

Call 1-800-QUIT-NOW for more information.

To learn more about 1-800-QUIT-NOW and the quitline experience, check out the video below.