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Office of the Comptroller of the Currency
Home  >  Get Answers  >  Bank Accounts  >  Automatic Withdrawals
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Answers about Automatic Withdrawals

Select from the following questions about pre-authorized payments, automatic charges, and automatic withdrawals.

  • I canceled a service after the free trial period, but the merchant continues to charge my checking account every month. How can I stop this?
  • My checking account has unauthorized monthly charges/withdrawals from a merchant. The charges started eight months ago, but I just noticed them. The bank will not reverse the charges. How can I stop this?
  • I just noticed a charge on my statement that I did not authorize. That same charge appeared on my prior statement as well. What should I do?
  • I closed my checking account, but the bank continued to accept the recurring charges from my insurance company. Why doesn't the bank reject these charges?
  • Last year I gave a vendor/merchant authorization to make a monthly automatic withdrawal from my checking account. Now I have canceled the service, but my bank won't stop the withdrawals. What can I do?
  • How can I stop a pre-authorized debit from being paid from my checking account?
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Phone: 800-613-6743
TDD Number: 713-658-0340
TTY: (800) 877-8339 (via a relay service)


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