|
Data Center Service |
Office |
Telephone
(301) * |
|
HOSTING SERVICES (Titan, Unix, Windows, and Linux) |
|
Relational Database Support (Oracle, and SQL Server) |
Division of Computer System Services |
496-9158 |
|
IMS Support |
NIH IT Service Desk |
496-4357 |
|
IT Service Desk** |
NIH IT Service Desk |
496-4357 |
|
New Applications |
NIH IT Service Desk |
496-4357 |
|
Operating Schedule |
NIH IT Service Desk |
496-4357 |
|
Security Investigations and Assistance |
NIH IT Service Desk |
496-4357 |
|
Fax Number |
-- |
496-6905 |
|
Security Policy |
DCSS Security Coordinator |
496-1053 |
|
SCIENTIFIC COMPUTING SERVICES (Helix) |
|
IT Service Desk - Helix*** |
NIH IT Service Desk |
496-4357 |
|
Operating Schedule - Helix |
NIH IT Service Desk |
496-4357 |
|
Operator - Helix |
-- |
496-6755 |
|
CONNECTIVITY SERVICES (Email, Networks, File Transfer, Access to Hosting and Scientific Services) |
|
IT Service Desk |
NIH IT Service Desk |
496-4357 |
|
GENERAL SERVICES |
|
Accounts/Billing, Registration |
NIH IT Service Desk |
496-4357 |
|
ADB Support*** |
NIH IT Service Desk |
496-4357 |
|
Application Programming |
Division of Enterprise and Custom Applications |
496-4357 |
|
Co-Location Services |
NIH IT Service Desk |
496-4357 |
|
Data Center General Policy |
Director, Division of Computer System Services |
496-5381 |
|
Data Center Security Policy |
DCSS Security Coordinator |
496-1053 |
|
Disaster Recovery Process |
Disaster Recovery Coordinator |
496-1053 |
|
Documentation/Publications |
NIH IT Service Desk |
496-4357 |
|
Output Distribution and Foreign Tape Handling |
Output Distribution |
496-4715 |
|
Public Information on CIT |
Planning, Evaluation and Communications Office, CIT |
496-6203 |
|
Statistical Packages |
NIH IT Service Desk |
496-4357 |
|
TDD/TTY Line for Hearing Impaired |
NIH IT Service Desk |
496-8294 |
|
Telecommunications Problems |
NIH IT Service Desk |
496-4357 |
|
Training |
NIH Training Office |
594-6248 |
* Ten-digit dialing is required for all NIH/HHS phone numbers in the Rockville/Bethesda area.
**Toll-free (for non-FTS users) 866-319-4357
***Services available to NIH employees only
The NIH IT Service Desk http://ITServiceDesk.nih.gov
Hours: Monday – Friday (except holidays) 6:00 A.M. – 6:00 P.M.
Emergency after-hours support 6:00 P.M. – 12 A.M. (midnight)
Weekends and holidays Limited emergency support 8:30 A.M. – 5:00 P.M.
Location: Most CIT offices are located at 10401 Fernwood Road, Suite 300, Bethesda MD 20817.
