Foster a customer-focused culture of innovation and service to transform data and information into knowledge.

The Library's values are Integrity, Innovation, Service, and Excellence.

Integrity
The NIH Library is committed to a high level of ethical conduct and performance. In order to earn the trust of its users, the Library expects staff to demonstrate responsible stewardship of resources.

Innovation
The NIH Library is dedicated to creating and delivering value-added information solutions to its users. It is progressive and seeks to incorporate new knowledge, creatively striving to find better, more effective ways to deliver its services and resources. This involves technical innovation as well as a willingness to consider and adopt new approaches to work.

Service
The NIH Library sets high expectations that services provided by staff will be accurate, timely, helpful, complete, and tailored for its users. The Library trusts staff to meet or exceed these expectations.

Excellence
The NIH Library is committed to providing and maintaining excellent information services, products, collections, and staff to aid NIH in achieving its mission. Staff demonstrate this commitment by their helpfulness, their respect for the information needs of users, their recognition of the value of cooperation and teamwork, and by their sense of responsibility toward their work.