About Our Office

Passport Services Mission Statement

A U.S. passport is your key to international travel. When presented abroad, it is a request to foreign governments to permit you to travel or temporarily reside in their territories and access all lawful, local aid and protection. It allows you access to U.S. Consular services and assistance while abroad. Most importantly, it allows you to re-enter the United States upon your return home.

The Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. We protect the integrity of the U.S. passport as proof of U.S. citizenship at home and around the world.

Passport Services consists of:

Our National Processing Centers also issue passports for U.S. citizens that apply at our Embassies and Consulates abroad.


What is a U.S. Passport

Your U.S. passport identifies you as a U.S. citizen or a U.S. national.

U.S. Passport Book U.S. Passport Card

See the Difference Between a U.S. Passport Book and U.S. Passport Card (pdf PDF) to learn which document may best suit your travel needs.

Passport Services Mission Statement

The Department of State will issue to U.S. citizens secure travel documents while providing the highest level of customer service, professionalism, and integrity.

Service Standards

  • We will provide service in a courteous, professional manner
  • We will always try to meet your travel needs
  • You have the right to speak with management if you are not satisfied with the service you have received