Telephone & Web
You can reach the Helix Systems staff by calling (301) 496-4357 to get the NIH IT Service Desk. You can also submit a request for help using their online form. The staffers there will assist you with routine inquiries about accounts, passwords, and policies, and can register you for classes. Specific Helix/Biowulf-related calls will be transferred to the Helix staff.
Send email to staff@helix.nih.gov with any questions, problems, or concerns. If your computing needs are not addressed by the software on the Helix Systems, or you are interested in a new application, let us know.
In general, it's a bad idea to send email directly to a particular staff member. If the person is away, your problem may take longer to be resolved. It is preferable to send email to staff@helix.nih.gov, or call the NIH IT Service Desk.
