Contract Information

The Project Office for the Department of Health and Human Services ( HHS) Master Travel Management Center (TMC) contract for Employee travel with Omega World Travel resides within the HHS, Program Support Center (PSC). The Project Office is responsible for the development, administration, performance monitoring, and logistical coordination of travel services provided to NIH employees through this contract .

The Division of Travel and Transportation Services (DTTS) will serve as the primary point of contact for all NIH employee travel requirements. All related complaints, compliments and inquiries should continued to be forwarded to the DTTS for further processing with the PSC. The DTTS will also provide Quality Assurance assistance in monitoring all NIH travel reservations in conjuction with the PSC.

Omega has a Centeralized Call Center in York, PA, which operates 7:30 a.m. to 9:00 p.m., Monday through Friday. The Omega Montrose office handles VIPs only. Office hours are 8:00 a.m. to 5:30 p.m., Monday through Friday.

Omega has extensive experience serving Federal travelers. Coupled with this, they will provide the NIH with updated and technologically advanced accounting and reservation systems; reservations methods will continue to include fax, email or on-line at the DTTS's travel web page; lowest fare guarantees; and, for a fee, conference and meeting planning services.

The Project Office is committed to ensuring that the needs of our NIH travelers are being met. Should you have any questions, comments pertaining to the services provided through the TMC contract, please contact Joy Gaines via phone at (301) 451-9299.

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Features of the Contract

Omega brings many exciting and new features for the NIH under this contract. Some of the service highlights include:

Updated and technologically advanced accounting and reservation systems;
Reservations made via email and fax;
Lowest fare guarantees;
Fee-for-service conference and meeting planning services from coordination of lodging, food and beverage service to negotiating conference contracts and group rates;
Multiple enhanced management reports;
Upgraded telephone and fax system;
Website just for NIH travelers;
Emergency back-up and 24-hour emergency customer support;
Special Services Desk.

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Fee Structure for Staff Travel Updated 11/08/06

The increase in service fees are part of the master contract negotiated by the HHS. These changes apply equally to all OPDIV's under the HHS Master TMC Contract. This fee structure covers the period of November 12, 2006 through November 11, 2008.

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