Application Monitoring Services
To order or inquire about this service, please contact the NIH IT Service Desk.
Service Hours: 9:00 AM to 6:00 PM
Application Monitoring Services provide system owners with a means to test application and system availability. Services include automatically generated alerts sent to predefined distribution lists, uptime reporting, automatic escalation processes, accommodations for scheduled downtime, accommodations for service level agreement hours, and automatically generated Remedy service tickets. Application status is represented on a single dashboard including summarizations using prescribed business rules. At a glance, viewers are able to see the general health of a monitored application. Applications and systems receiving monitoring alerts enable technical teams to work in a more proactive way to solve problems thus preventing impact to customers.
Customer Benefits
Application Monitoring provides uptime reporting to application owners that helps support service level agreements. Alerts allow teams to act more proactively to solve problems before they affect customers.
Customer Market
This service is available to all NIH customers.
Frequently Asked Questions
Q: We have an application that needs monitoring services such as user logon emulation, availability of the database and availability of web services. Does CIT provide this service?
A: CIT provides a monitoring service using a tool called SiteScope. SiteScope performs any level of monitoring without the need of an agent running within the application infrastructure.
Q: I need to provide uptime numbers for my application to support service level agreement claims. Do you have a tool that can easily provide this information?
A: CIT provides a monitor-of-monitors service that uses information provided by your application monitor and business rules prescribed by you to represent uptime metrics. Application status can be represented on a single dashboard.
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