User feedback improves HealthCare.gov
Nicholas has come to the HHS Center for New Media to explore new and innovative media tools that members of the HHS community are building and using. This is the first of a series of podcasts and blogs that highlights those new media efforts.
Imagine having thousands of people reviewing your content 24 hours a day. The yellow bubble tool on HealthCare.gov makes it possible for people to make recommendations to improve the site.
The tool allows site visitors to say whether they like a page or not and then provides an opportunity for open-ended feedback.
So far, the site has received over 15,000 comments.
How are the yellow bubbles improving HealthCare.gov? This fifth podcast introduces you to the yellow bubble tool on HealthCare.gov. I spoke with site manager Craig Stoltz to understand how the yellow bubble is helping to improve the site’s content, design, and in the long term, overall usability. |
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