Overview - Customer Service in Government

Why It's Important

Great customer service happens when you exceed expectations—and expectations are higher than ever. People want to interact with government on their own terms. They want instant, accurate, easy-to-understand information, delivered via their channel of choice.

To deliver great customer service, government agencies must understand the needs of their customers, and adapt to improve the way those needs are met.

Requirements and Guidance

Examples

Resources

We are looking for additional resources to feature here, so if you have suggestions, please let us know!

 

Content Lead: Alycia Piazza
Page Reviewed/Updated: October 19, 2012

You are now leaving the HowTo.gov website.


CancelView Link