(Photo credit: LG Text Ed)

You can find them in the most innocent settings. The dinner table, the classroom, during evening homework hour or an otherwise quiet family walk. Clicking, clacking, beeping, buzzing and whirring. This maneuvering marauder? Mobile phones equipped with text messaging. These devices are exploding in use among the current generation and teens seem programmed to use them constantly.

A happy medium exists. Commonsense and responsible use of technology is within reach. To many parents the mobile culture is unfamiliar. We’re hosting a Generation Mobile forum next Tuesday bringing together teens, parents, educators and experts. During this event we’ll do our best to help parents navigate these challenging issues.

We’ll discuss cyberbullying, sexting, over use, privacy, and texting-while-driving. The Pew Internet and American Life project will present their findings from a landmark study, “Kids and Mobile Phones.”

For the Gleeks in the audience we’re pleased that actress and comedienne Jane Lynch, of LG’s Text Ed campaign, will be joining us remotely. Rosalind Wiseman, author of Queen Bees and Wannabes the book upon which the movie Mean Girls was based, will join FCC Chairman Julius Genachowski in hosting the first panel “Generation Mobile Speaks” featuring teens, parents and educators. The second panel, “Ask the Experts About Generation Mobile” will feature experts from SafetyWeb, Facebook, Sprint and other major mobile and technology players. A full list of panelists and speakers is below.

This event is about you. We’ve lined up an impressive slate of experts for our sessions on kids, teens and mobile phones. What do you want to know when they take the stage Tuesday? We’ve filled in a couple of starter questions to stimulate ideas. Far more importantly we want to hear from you. Type in your question, wait for User Voice to generate and then click “Create New Idea” below the box. Ask your questions now.

We’re honored to be hosted by DC’s own, cutting edge McKinley Technology High School (151 T Street Northeast). The event will take place on Tuesday December 14th from 10am to 1pm ET. If you’re able to join us – free of charge – please RVSP to generationmobile [at] fcc [dot] gov. Since most of you are outside of the DC area we’ll be live streaming this exciting event online at fcc.gov/live. Participate through Twitter using #genmobile.

Stay tuned. We’ll post updates to the agenda and the speaker list as they become available.

Speakers and Panelists Include:

• Julius Genachowski, FCC Chairman
• Jane Lynch, Emmy Winning Actress and Spokesperson for the LG Text Ed Council
• Rosalind Wiseman, Author of Queen Bees and Wannabes, basis for Mean Girls the movie
• Tim Sparapani, Director of Public Policy, Facebook
• Parry Aftab, Kids Technology Expert and Creator of Stopcyberbullying.org
• Amanda Lenhart, Senior Research Specialist, Pew Research Center
• Marsali Hancock, President, Internet Keep Safe Coalition
• Michael Clark, Co-Founder, SafetyWeb
• Dr. Michael Levine, Executive Director, Joan Ganz Cooney Center
• Maureen Cooney, Privacy Officer, Sprint
• Stephen Balkam, CEO, Family Online Safety Institute
• K. Dane Snowden, Vice President, CTIA
• Alan Simpson, Vice President, Common Sense Media
• Lanita Preston, Author and mother of Frank Preston
• Stacey A. Kopnitsky, Assistant Principal, Cabin John Middle School
• Dwan Jordan, Principal, Sousa Middle School, Washington, DC
• And we’ll hear from a panel of teens about how they use mobile technology

(Cross posted on the Official FCC Blog.)

 If you’re like many Americans, you may be wondering whether you should keep the Internet service you have in your home. If you have more than one broadband provider in your area, you may be getting a barrage of advertising encouraging you to switch from your current provider to another one. Should you switch – and if so, why?

At the FCC, we’ve done a representative national survey to find out how satisfied consumers are with their Internet service and what goes into the decision to switch or stick with an ISP. We’re releasing the results of that survey today. It shows that Americans are largely pleased with their Internet service, but have some cause for dissatisfaction – and face obstacles that make it hard for them to switch ISPs.

Our survey found that 38 percent of Internet users have changed service providers in the last three years, more than half of them for a reason other than changing residences. The majority of Internet users seem to be satisfied with their service; most people who haven’t switched say they haven’t even considered it seriously. Still, 38 percent is a significant number, and one that deserves further exploration.

What makes people want to change providers? Two things: Price and performance. Nearly a quarter of home Internet users are dissatisfied with the price they pay for service, and 47 percent of those who switched ISPs said price was a major reason. Even more – 49 percent – said that a major reason they switched was to get a faster or higher performance Internet connection.

Moreover, the survey showed that a sizeable number of people would consider switching ISPs if it was easier to do. They’re deterred not only by the hassle, but by financial considerations – the need to put down a new deposit, pay a set-up or installation fee, or pay an early termination fee. Early termination fees are currently less common for ISPs than for cell-phone service, but they’re still a factor.

This survey, together with earlier data we’ve reported, underscores how much consumers need clear information to help them make smart choices about Internet service. Speed is a major factor that leads people to switch ISPs – but how many of us really understand what speed we’re getting? We previously reported that 80 percent of Americans don’t know their broadband speed, and today’s survey found that most say their monthly bills aren’t clear about speed either. If ISPs are going to compete on speed – which will be good for consumers and good for the country’s broadband infrastructure – then consumers need better information on what speed they need and what speeds they’re getting.

The same is true of price and fees. We’ve found previously that many cell-phone customers don’t know the early termination fees that they’re subject to. As some ISPs start instituting these fees as well, they need to ensure that consumers are fully informed and can factor these fees into their decisions.

Competition among ISPs, like competition in other markets, is good for consumers and good for service providers. And clear information will help consumers make the smart choices that allow competition to work.

We’re interested in your own experience: Have you switched ISPs, or thought about doing so? Post a comment to let us know your views.

(This is cross-posted on the Official FCC Blog.)