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Air Force Casualty Services
Air Force Casualty Services provides prompt reporting, dignified and humane notification, and efficient, thorough and compassionate assistance to family members and beneficiaries.
If you are a surviving family member of a retired Air Force member residing in the United States, receive personal assistance in applying for eligible benefits on their behalf by contacting:
- Air Force Personnel Center toll-free at (877) 353-6807. Voice mail is available after duty hours. Family members leaving a message will be called back the next duty day
- The nearest Air Force base military personnel flight customer service
- The Defense Finance and Accounting Service-Cleveland toll-free at (800) 321-1080
- The nearest U.S. embassy or consulate for overseas families.
Please have the following information available when making notification:
- Retiree's full name, grade, Social Security number and date of retirement
- Date and place (city and state) of death
- Cause of death
- Name, relationship, phone number and address of next of kin
- For general officers, date and place of funeral, if known.
Information may also be sent to HQ AFPC/DPWCS, 550 C Street West, Suite 14, Randolph AFB, TX 78150-4716. Enclose a copy of the information listed above.
The branch provides guidance to commanders, casualty assistance representatives, family liaison officers and many other support agencies to ensure members and their families are taken care of as expeditiously as possible in a family emergency.
If you have a relative or friend serving in the Air Force, who you believe may be a casualty and are requesting additional information or assistance please contact casualty services. Upon verification of your identity and relationship to the Air Force member, casualty services technicians will provide you with further information or direct you to who may help you obtain information.
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Air Force Casualty Services
(800) 433-0048
DSN: 665-3505
E-mail
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