FAQ

• How do I access OAOP (Online Agent Order Processing)?
• We just became aware of an error that involved CTEP-supplied investigational agent. How do we report it, and is there any specific information you need?
• What is a satellite? Or, is it OK for us to send drug that we have ordered from the PMB to one of our other offices/sites?
• How should I record investigational agents that come in oral dosage forms?
• How do I get an Investigator Brochure?
• My actual drug inventory doesn't match the quantities reflected on the Drug Accountability Record Form. What should I do?
• Injectable agents in vials (sharing and overfill)
• Why is my IRB asking all these questions?
• Where can I get a list of clinical trials for specific cancer diagnoses?
• Lost shipment or missing drug
• Can our nurse practitioners (NP), physician assistants (PA), or fellows who are listed as co-investigators on the protocol write orders for the investigational agents?
• What should I do when patients return clinical supplies of NCI-supplied investigational agents that were previously dispensed? Should I return them to the NCI Clinical Repository?
• How do I return investigational agent that I don't need anymore?
• Why are an agent's shipping conditions different than the storage conditions?
• I have drug leftover and the study closed. What do I do?
• I need agent urgently. How can I get my drug faster? Or, why did you charge my courier account?
• What if I use commercial drug for a study patient, or investigational drug for a commercial patient?
• Do you have a way for patients enrolled in clinical studies to have complete information when it's needed for medication reconciliation?

If you still have a question you can contact us at

pmbafterhours@mail.nih.gov