Updated 02/13/2013 10:27 AM   |   ID# 220

Reporting a missing Social Security benefit payment

What should I do if I did not receive my Social Security check or direct deposit payment?

If your check is ever missing, lost, or stolen, it can be replaced, but it takes time.  

By Mail

If you normally receive your check by mail, wait three days after the date you normally receive your check before calling us.  To report a late, missing, or stolen check, contact us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday.  You should also consider direct deposit for future payments.

Direct Deposit

If you normally receive your check by direct deposit, report a non-receipt of payment immediately by calling 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday. 

When Benefits are Paid

Follow this guide to determine if your check is due:

Date of birth

Benefits paid each month on

1st - 10th

Second Wednesday

11th - 20th

Third Wednesday

21st - 31st

Fourth Wednesday

All Social Security beneficiaries receiving benefits before May 1997 will continue to receive benefits on the third of the month.

More Information
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Report a Missing Supplemental Security Income Check
Schedule of Social Security Benefit Payments
What You Need to Know When You Get Retirement Or Survivors Benefits 

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