Safety Complaints

We are The Office of Defects Investigation (ODI), an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations and administers safety recalls to support the NHTSA's mission to improve safety on our Nation's roadways.

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Vehicle Complaint


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Request PDF form by email

Child Seat, Equipment or Tire Complaint


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File a Complaint for Child Seats, Tires, Equipment, Vehicles
Monday-Friday (8 am to 8 pm ET)
(888) 327-4236 TTY: (800) 424-9153

Why your complaint is important

Your complaint information will be entered into NHTSA-ODI's vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists. More...

How Your complaint is Handled

  • We protect your privacy. We do not share your personal information with the general public. Your complaint will be added to a public NHTSA database only after we remove all information from complaint fields that identify you personally. More...
The Privacy Act of 1974 - Public Law 93-579, As Amended: This information is requested pursuant to the authority vested in the National Highway Traffic Safety Act and subsequent amendments. You are under no obligation to respond to this questionnaire. Your response maybe used to assist the NHTSA in determining whether a manufacturer should take appropriate action to correct a safety defect. If the NHTSA proceeds with administration enforcement or litigation against a manufacturer, your response, or statistical summary thereof, may be used in support of the agency's action.